Exotic Car Collection by Enterprise
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Car was unavailable after spending hours on insurance.
Business reply on Google
Thank you for your review, Shawn. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Reservation canceled without permission; no accommodation for pickup.
System would not allow cash or ATM payment for rental.
Business reply on Google
Mark, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- David R.
Orlando airport office unreachable to change car drop-off point
Business reply on Google
Thank you for bringing this to our attention. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Upgrade promised as incentive was not honored at pickup
Business reply on Google
Patricia Marinaccio, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M
Rental price was much higher than quoted due to undisclosed fees.
Business reply on Google
J Taylor, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M
Long lines and unhelpful staff caused significant delays in car rental.
Business reply on Google
Thank you for bringing this to our attention, Fredrik. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - DR
Long wait to exit garage and car had mechanical issues
Business reply on Google
Thank you for bringing this to our attention, Benita. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- David R.
Customer did not receive instructions on how to operate a rental car.
Business reply on Google
Thank you for bringing this to our attention Mr. Gustafson. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Rental car was old, dirty, smelled of smoke, and had a broken mirror.
Business reply on Google
Scott Manski, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Carol H.
Customer left jacket in car, business could not locate it
Business reply on Google
Thank you for bringing this to our attention, Angel. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - DR
Car rental was extremely dirty inside upon pickup
Business reply on Google
Thank you for your review, Mr. Turner. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Thanks. –Kayla
Customer service did not provide timely information about SunPass.
Business reply on Google
Mr. Kubicz, we would like to look into this further. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. Thanks. –Kayla
Downgraded car, unsafe car seats, and high-pressure fuel sales
Business reply on Google
Jason Maehi, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M
Manager refused service due to race and payment method
Business reply on Google
Joshua Bivins, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M
Contract not honored, agent rude, hidden fees
Business reply on Google
Thank you for bringing this to our attention Mr. Caparaso. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Agent promised extended pickup but office was closed on arrival
Business reply on Google
Thank you for bringing this to our attention Ms. Owens. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Customer waited 45 minutes for rental car
Business reply on Google
Thank you for bringing this to our attention Ms. Bailey. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Car reeked of weed, making child sick; no apology or quality control.
Business reply on Google
Hello there! We take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you! - Stacy
Rental car had multiple missing features and was overheating
Business reply on Google
Wilma Brown, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M