Extra Space Storage
🧰 Other Services
total experiences
replied on google
Most reported issues
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Experiences
Business gave away customer's storage unit contents without adequate notice
Business reply on Google
It's regrettable to hear about this communication issue with your storage, Paris. Please contact us at (773) 375-3500 to discuss this matter further.
Manager made it difficult to make partial payment, leading to auction
Business reply on Google
We are thrilled to hear Dominique and our team went above and beyond! Thanks for highlighting our clean facility and great location.
Storage unit was full of water
Business reply on Google
Thank you for taking the time to share your experience, Branarla. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (773) 221-0400 if you need anything.
Storage unit prices are increasing, becoming unaffordable
Business reply on Google
Hi Tmr, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Rodents destroyed customer's belongings in storage unit
Business reply on Google
We're sorry to hear about your experience, Phyllis. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (773) 221-0400 so that we can assist with your concern.
Storage unit infested with rodents, destroying customer's property.
Business reply on Google
Hello Lauren, we work hard to keep our units clean and have pest control visit the site each month, but on rare occasions pests still sneak in! We'd be happy to provide additional unit options if you're not completely satisfied with your current unit. Please give us a call at (773) 978-0900 to discuss ways we can help turn your experience around.
Customer's furniture ruined by mold and water leaks in storage unit
Business reply on Google
Saleemah, Thank you for your review. We're sorry to hear about your experience, Saleemah. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (773) 221-0400 so that we can assist with your concern.
Price increased drastically and administrative fee was not waived
Business reply on Google
Hi Regenia. Thanks for the feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you are unhappy with your experience. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Unclear pricing and dishonest information about storage unit cost
Business reply on Google
We're sorry to hear this, Taysia. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-storage if you would like to discuss your experience further.
Staff were rude and unprofessional when customer asked for help
Business reply on Google
Hi Pete, we really appreciate you taking the time to leave a review. Please give us a call at 888-storage so we can get more information about your experience.
Customer unable to access storage unit due to passcode issues
Business reply on Google
Blair, feedback like yours is important to our goal of customer satisfaction. We'd like the opportunity to talk with you more about our experience. Please call us at 888-StORAGE or email us at [email protected].
Assigned unit was unavailable and replacement was dirty
Business reply on Google
Felicia, sorry to hear that your experience with us was not positive! We want to look into this with you. Please call us at 888-STORAGE or email us at [email protected].
Business lied, stole, and removed items from unit during auction