Extra Space Storage

🧰 Other Services · Chicago

4

total experiences

25%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NoCustomer ServiceFrom Google Reviews
Nov 26, 2025

Entrance blocked by shipment for over 4 months

Business reply on Google

Sorry for any inconvenience with the blocked entrance and limited garage access. We understand how frustrating it must be to have the Maple leaf cabinet shipment blocking the entrance for over 4 months and having only 1 garage door available, especially when you need to unload your items. We apologize that your previous complaint to Carol has not been addressed properly. Please contact us at (773) 247-7277 so we can work together to resolve this issue and ensure you have proper access to the facility.

NoBilling & ChargesFrom Google Reviews
Jul 26, 2021

Auto-pay system issues leading to unjustified late fees

NoCustomer ServiceFrom Google Reviews
Jan 16, 2021

Customer denied advertised free truck rental due to unstated time limit.

NoCleanliness & HygieneFrom Google Reviews
Dec 4, 2019

Storage unit and elevator smell of mildew