FastFix - Phone And Computer - Northridge

Business reply on Google

Thank you for the 5-star review, M M. We’re glad Sunny and the team provided a fast, reliable turnaround and appreciate you sharing your experience. We look forward to helping you again.

Business reply on Google

Hello Johnny, Please visit our store and we will replace the battery free of charge, as your repair is still under our 3-month warranty. We apologize for the inconvenience and appreciate the opportunity to make this right. FastFix Phone and Computer Team

Business reply on Google

Hello Mike, Thank you for your feedback. We are truly sorry to hear about your experience and the inconvenience you faced. This is not the level of service we aim to provide. We understand how frustrating delays, miscommunication, and changes in pickup location can be, and we sincerely apologize for the stress this caused you. We are actively reviewing this situation with our team to understand what went wrong and to make sure it does not happen again. Clear communication and timely updates are very important to us, and we will work on improving this immediately. We would also appreciate the opportunity to speak with you directly so we can better understand your experience and try to make things right. Thank you for bringing this to our attention. FastFix- Phone and Computer Team

Business reply on Google

Hi Julian, we’re sorry to hear that your visit did not meet your expectations. Providing respectful and professional customer service is very important to us, and we take comments like yours seriously. We apologize if there was any misunderstanding during your visit. Our team always aims to provide accurate information and assist every customer with honesty and respect. We never want anyone to leave feeling unwelcome. We appreciate your feedback, as it helps us improve. If you’re willing to give us another opportunity, we’d be happy to speak with you directly and do our best to provide the level of service you expected. We wish you the very best and thank you for taking the time to share your experience.

Business reply on Google

Hi, we’re sorry to hear about your experience. We always do our best to provide quality repairs and stand behind our work. Screen damage after a drop can vary depending on impact, but we understand how frustrating this is. We’d appreciate the opportunity to review your repair history and see how we can help. Please reach out or visit the store at your convenience. Thank you.

Business reply on Google

I am sorry to hear about the experience you had with our service. I would like to personally invite you to visit our store so that I can address the issue with the screen and offer you a partial refund for the inconvenience caused. Please know that we take all feedback seriously and are committed to improving our services moving forward. Thank you for your understanding, and I look forward to resolving this matter to your satisfaction. Best regards, FastFix Phone and Computer Team

Business reply on Google

Dear Charchar, I am sorry to hear about your recent experience with our service. Please be assured that we take every review seriously and continuously strive to improve in order to provide the best customer service possible. Regarding your concerns about pricing, I would like to clarify that all our prices are clearly posted in the store to avoid any confusion. After conducting a thorough investigation, our technician confirmed that he remained professional throughout and did not act rudely in any manner. We also reviewed the surveillance footage to ensure accuracy, and it supports his account. We appreciate your feedback and want you to know that we are more than happy to assist you in the future with the highest level of service. Thank you for bringing this to our attention. Best regards, FastFix Northridge Team

Business reply on Google

Hello Moanna, I would like to clarify that the premium quality screen we provide is not Apple OEM. However, the front camera issue you are experiencing is entirely separate and unrelated to the screen replacement. It is likely that the camera connector is loose or has a related problem while dropped. We would be more than happy to examine the front camera for you free of charge. Please feel free to visit our store at your convenience for an inspection. Thank you for your understanding. Best regards,

Business reply on Google

Dear Peter, I wanted to bring to your attention that it appears you may have left a review for the wrong business. Typically, repairs like the one you mentioned take about an hour at our shop, and we carry all necessary parts in stock to ensure timely service. If you would kindly reconsider your review and remove it, it would be greatly appreciated. Should you require any services in the future, we would be more than happy to assist you. Thank you for your understanding. Best regards, Fast Fix Cell Phone Repair

Business reply on Google

Hi Alex, I wanted to reach out to express my apologies for the bad experience you had with your recent repair from our store. I want to assure you that we stand behind the quality of our products, and as such, your screen comes with a 3-month warranty that covers any malfunction. The warranty does not cover physical or water damage, if it’s cracked already we can offer discount for the screen replacement. Furthermore, we will also fix your home button at no additional cost to you. Please feel free to stop by our store at your convenience for the replacement and the repair. Thank you for bringing this matter to our attention. We value you as our customer and want to ensure that you are satisfied with your repairs . Best regards, Zubair