Fiddler's Inn Opryland/Nashville Airport/Nashville Downtown
🏨 Hotels & Travel · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Hotel room had no running water and smelled of marijuana; refund denied
Business reply on Google
Dear Carl, Thank you for sharing your wonderful feedback! We’re glad to hear you enjoyed our convenient location and the nearby dining and entertainment options. Having great restaurants and amenities close by makes a stay even more enjoyable, and we’re happy our location added value to your family visit. We appreciate your kind words and look forward to welcoming you back for another great stay! Best regards, Guest Relations Manager
Room was dirty, stained, and smelled bad; no pool as advertised.
Business reply on Google
Dear Michael, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. We apologize for the concerns you experienced with the room condition, odor, breakfast, and pool information. This is not the level of experience we want our guests to have. We take comments like yours seriously and will review these concerns with our team to help improve our services and ensure our guests have a more comfortable stay. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Guest Relations Manager
Room had no AC, no TV, and smelled like an ash tray.
Business reply on Google
Dear David, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. The concerns you mentioned regarding the air conditioning, television, room odor, and service experience are not the standards we aim to provide for our guests. We take guest feedback seriously and appreciate you bringing these issues to our attention. We will review your comments with our team to identify areas where we can improve and provide a better experience for future guests. We regret that we were unable to make your stay more comfortable and hope you will consider giving us another opportunity in the future to provide the experience our guests deserve. Warm regards, Guest Relations Manager
Business advertised a pool that does not exist on the property.
Business reply on Google
Dear Greg, Thank you for sharing your feedback. We appreciate your positive comments about our affordable rates and the cleanliness of our rooms. We’re glad to know that some aspects of your stay met your expectations. We’re sorry for any confusion regarding the pool information and understand your disappointment. We always strive to provide accurate details about our amenities and appreciate you bringing this to our attention so we can review and improve our communication. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a better experience in the future. Warm regards, Guest Relations Manager
Rooms were dirty, smelled of smoke, and had maintenance issues.
Hotel room was filthy, smelled of marijuana, and felt unsafe
Business reply on Google
Dear Beth, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the discomfort you described during your stay. This is not the level of service or environment we aim to provide. Your comments regarding cleanliness, room condition, safety concerns, and front desk interaction are very serious and have been shared with our management team for immediate review. We understand how upsetting this must have been, especially while traveling with family. Please know that we take such concerns seriously and will be investigating this matter thoroughly to address any issues and prevent anything similar in the future. We appreciate your feedback, as it helps us identify where urgent improvements are needed.
Hotel rooms were dirty, occupied, and had cigarette burns.
Elevator and TV not working in room
Business reply on Google
Dear Sheila Piper, We’re sorry your stay was impacted by the elevator issues and the television not working properly. We understand how frustrating this must have been, especially when accessibility was an important requirement for your visit. Your feedback helps us identify areas needing attention and improve the guest experience. We appreciate your comments and hope you’ll consider giving us another opportunity in the future. Sincerely, Mary Guest Relation Manager.
Unsafe, unsanitary hotel room with multiple serious issues.
Business reply on Google
Dear Amanda Tramposch, We are deeply distressed to hear about the serious safety, maintenance, and professionalism issues during your stay. Please accept our sincerest apologies, as this is completely unacceptable and far from the secure, comfortable environment we aim to provide. We take your comments regarding room conditions and staff behavior very seriously, and our management team is investigating these matters immediately. We hope you will consider giving us another chance to deliver the flawless experience you deserved. Sincerely, Mary Guest Relation Manager.
Staff unprofessional, animal neglect, poor amenities, and false advertising.
Business reply on Google
Dear Stevie G, We are incredibly sorry to hear about the frustrating front desk service, breakfast shortages, and unacceptable property conditions you experienced during your stay. While we are glad the cleanliness of your room met expectations, the issues with the breakfast area and missing amenities are being addressed immediately with our management team. Your detailed feedback is vital as we work to improve our guest experience, and we hope you will give us another opportunity to provide a seamless stay. Sincerely, Mary Guest Relation Manager.
Filthy room with bedbugs caused bites
Business reply on Google
Dear Elle, We’re truly sorry for the serious concerns you’ve described regarding cleanliness and your stay experience. This is not acceptable and is being taken very seriously by our team for immediate review. Your feedback is important to help us improve, and we hope you may consider giving us another opportunity in the future. Sincerely, Mary Guest Relation Manager.
Room was dirty with stains and hair, leading to immediate checkout.
Business reply on Google
Dear Anna Lehmann, We’re truly sorry your stay began with such frustration and disappointment. The cleanliness concerns and lack of front desk availability you described are not the standard we aim to provide, and we understand why you chose not to stay. Your feedback is being taken seriously as we work to improve both housekeeping and guest service, and we hope you might consider giving us another opportunity to provide a far better experience in the future. Sincerely, Mary Guest Relation Manager.
Missing amenities, dirty room, and unhelpful staff.
Business reply on Google
Hello Rick Morris, Thank you for sharing your feedback with us regarding the maintenance and service challenges you encountered during your recent stay. We sincerely apologize for the lack of amenities and professional guest care you experienced, and we are taking immediate action with our housekeeping and front desk teams to address these unacceptable conditions. Sincerely, Mary Guest Relation Manager.
Toilet broken and overflowing, missing TV remote, long wait for check-in
Business reply on Google
Dear Holy Roller Baby, Thank you for sharing your feedback with us regarding the maintenance and service issues you encountered during your visit. We are truly sorry for the unacceptable wait at the front desk and the plumbing and amenity challenges you experienced, and we are committed to addressing these concerns with our team immediately. Sincerely, Mary Guest Relation Manager.
Drug addicts and prostitutes on premises; place reeks of weed and cigarettes
Front desk attempted to scam customer into paying extra for rooms
Business reply on Google
Hello John Culp, Thank you for sharing your feedback with us, and we sincerely apologize for the unprofessional behavior and cleanliness concerns you encountered during your visit. We take these allegations regarding our staff and the atmosphere of our lobby very seriously, as they do not reflect the high standards of service we strive to uphold. Please be assured that we are investigating this matter internally to ensure our team maintains a professional and welcoming environment for all travelers. We respect your decision to cancel and would appreciate the opportunity to discuss this further with you directly to address your concerns. Sincerely, Mary Guest Relation Manager.
Unclean room with hair in sink, dirty sheets, and cat pee smell.
Business reply on Google
Hello Oh Banana, Thank you for sharing your feedback with us, and we are sincerely sorry for the unacceptable cleanliness and noise issues you encountered during your business stay. We are immediately addressing these housekeeping failures and maintenance concerns with our management team to ensure our room standards meet the quality our guests deserve. We truly regret that our facility did not provide the professional, quiet, and comfortable environment required for your trip. Sincerely, Mary Guest Relation Manager.
Room had strong cigarette smell, mold, dust, and a broken bathroom door
Business reply on Google
Hello Katie Parker, Thank you for sharing your feedback with us, and we are sincerely sorry for the unacceptable cleanliness, broken fixtures, and unprofessional environment you encountered. We are immediately addressing these maintenance failures and service gaps with our housekeeping and management teams to restore the quality our guests deserve. We truly regret that our property did not provide the safe, comfortable, and professional stay you expected. Sincerely, Mary Guest Relation Manager.
Hotel was dirty, damaged, noisy, and staff were rude.
Business reply on Google
Hello Woody Robertson, Thank you for sharing your feedback with us, and we are sincerely sorry for the unacceptable conditions of the facility and the unprofessional service you encountered. We are immediately addressing these hygiene, maintenance, and noise concerns with our management team to ensure our property accurately reflects the quality our guests expect. Sincerely, Mary Guest Relation Manager.
Staff attempted fraud, made advances, denied reservation, and refused refund
Business reply on Google
Hello Caleb Cothern, Thank you for sharing your feedback with us. We are deeply concerned by your comments regarding our staff’s conduct and the safety of our environment, as we maintain a zero-tolerance policy for such behavior. Our leadership team is conducting an immediate internal investigation into these serious allegations to ensure the professional standards our guests expect are upheld. Sincerely, Mary Guest Relation Manager.