Fix Station Westgate
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician damaged phone screen during battery replacement and overcharged for repair.
Poor quality screen replacement caused permanent damage to the phone.
Improper adhesive application caused water damage to the repaired phone.
Phone charger stopped working after screen repair and additional fees charged.
Business refused to refund deposit for unperformed repair services
Business reply on Google
We're sorry to hear about your experience and take feedback like this very seriously. To investigate this properly, could you please provide your full name, phone number, email address, and the date of your visit? We keep detailed records of all transactions and services, and this information will help us identify exactly what happened. We also reviewed our in-store camera footage over the past several days and did not find any interaction matching this description or any dispute with a technician. Our staff is known for being respectful and transparent, and we’re proud to have earned our 5-star reviews through consistently high-quality service—not by asking customers to leave false feedback. For clarification, we do not accept CashApp or Zelle. We only accept major credit cards and cash, and all payments are recorded through our system. Please contact our store directly using the phone number listed on our Google profile. Our manager, Fuad, will be happy to speak with you and do his best to resolve the situation if there was any misunderstanding. Thank you
Staff were unreliable, disorganized, and unprofessional regarding parts availability.
Business reply on Google
Im really sorry to hear about your experience. We always try to provide the best service, but sometimes our techs may be on a quick break our out for some lunch when someone stops by. We usually leave the number in case that happens. I know this timing wasn’t great and I truly apologize for that. Hopefully we can make it up to you in the future.