Frankies 925 Spuntino

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Hi, Brandon, I’m John Paterson, owner of Frankies. I am incredibly sorry for the way you were treated. There is no excuse for a member of our team to be dismissive, and I apologize that you weren't met with the warmth we strive for. We were closed for an event, but that is never a reason to be anything less than kind. I have personally sat down with the staff member in question to discuss how this should have been handled. Since we were founded in Brooklyn over 20 years ago, our "all are welcome" identity has always started at the door. It’s clear we failed you here. I’m truly sorry we lost the chance to host your bridal shower; I’d love to make this right personally. Please reach out to me at [email protected]. Best, John Paterson Owner/Co-founder

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Hi, Erin. Thank you for giving us a couple of tries; I’m sorry to hear that neither visit met your expectations. Our gnocchi marinara is a recipe we’ve stood by for over 20 years, dating back to our Brooklyn roots. It is intended to be light and delicate, but the sauce should never be thin or watery. We missed the mark on execution during your visit, and I’ll address this with our kitchen team to ensure our standards for consistency are being met. We are a neighborhood standby built on tradition, and we strive for excellence in every dish we serve. I’d love the chance to personally host you and ensure you experience our food exactly as it’s intended. Please ask for a manager or me if you decide to give us one more shot. Best, John Paterson Owner/Co-founder

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Hi Tracy, I’m John Paterson, owner of Frankies. Thank you for joining us and for the kind words on our Caesar salad. I sincerely apologize for your experience at the host stand. First impressions are everything, and a warm, attentive greeting is a standard we usually pride ourselves on. We clearly missed the mark there, and I’ll be addressing that with our team. Regarding our identity, we aren't a "chef-driven" or upscale concept; we are built on tradition. Most of our menu runs generations deep and hasn't changed since we opened our first location in Brooklyn over 20 years ago. We are a neighborhood restaurant where "all are welcome," which is why our staff wears Frankies t-shirts rather than formal uniforms. While we strive for excellence, we want the atmosphere to feel like home. I’m sorry if that felt too casual, but the "homeless" comment was a bit hurtful to my hardworking team who strive to provide great service every night. Regardless, we will be looking into making sure our uniform protocols are followed. Our Chicken Parm follows a specific NYC a la carte tradition. We serve a larger-than-average portion specifically because it isn't meant to come with pasta, allowing the

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Hi Stormy, Thank you for joining us and taking time to leave a review. Thank you for leaving us 5 stars for service, our staff is the best and are the backbone of our restaurant. We're sorry to hear that you felt the food was under seasoned and pricy. We hope you'll give us another try and please do let us know when you do so we can give you the Frankies experience we wore tirelessly to provide. Best, Frankies Nashville Team

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Hi Ashley, thank you for being a local supporter and for your kind words about our staff; they truly are the heart of our restaurant. I have to be honest, it truly hurts us to hear that you found your main dishes 'atrocious' and felt the need to leave a warning for others. This is especially disappointing to hear, as both the Gnocchi and the Chicken Scarpariello are beloved staples of our menu and favorites among our regulars. Knowing we missed the mark so significantly for you is something we take very seriously. We never want our guests to leave hungry or feel they have to go elsewhere for dinner. We would have loved the opportunity to make this right for you in the moment. Please, if a dish ever misses the mark, let us know right then and there. Our team would much rather replace a meal or find you something you'll love on the spot than have you leave feeling you have to write a review like this. We’d love the chance to welcome you back and provide the 5-star experience we’re known for. Please reach out to us directly if you'd be willing to give us another shot. Best, John Paterson Owner & Co-Founder [email protected]

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Hi Austin, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how strongly disappointed you were, especially as someone with a culinary background who cares deeply about flavor, prep, and execution. We work hard every day to put out food we’re proud of, so it’s frustrating and upsetting to read your comments. Seeing the photo of the wings in the trash only underscores how far we missed the mark for you, and that’s not acceptable. If you’re open to it, we’d love an opportunity to chat further to understand what you had, both from the restaurant and catering, so we can continue to improve. As a local small business, reviews like this do sting, but we also understand they’re sometimes inevitable. What matters most is how we respond and get better, and we welcome any and all opportunities to improve. Please feel free to reach us at [email protected]. Thank you again for your feedback and we hope to speak with you soon. . Warmly, John Paterson Owner & Co-Founder Frankies Nashville

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Hey Steve, John Paterson here. I wanted to take a quick moment to acknowledge your experience and thank you for your candid feedback. As I mentioned over the phone, we pride ourselves in making everything from scratch and it's clear that we missed the mark with the gravy and Brussels sprouts in your dinner. I look forward to introducing myself in person in the restaurant and delivering the Frankies experience you deserve. Best Regards, John Paterson Founder & Co-Owner

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Hi Tu, Thank you for sharing such detailed feedback. I’m truly sorry to hear that neither our pizza nor pastas met your expectations after multiple visits. That’s disappointing to read, and I completely understand your frustration. We take great pride in our pizza dough and sauce, both made by hand daily using the same recipes we’ve followed since day one. Hearing that they came across as tough or lacking in flavor is something we’ll review closely with our kitchen team to ensure quality and consistency stay where they should be. We know you gave us several chances, and we’re sorry we didn’t deliver the experience you were hoping for. If you’re ever up for visiting us again, please email [email protected] so we can look after you. We truly appreciate your honesty and will use this feedback to do better moving forward. Warmly, John Paterson Owner & Co-Founder Frankies Nashville

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Hi Emmy, Thank you for sharing your feedback. While we’re glad you found the space beautiful, we’re very sorry to hear that the service left such a negative impression. Long waits and a lack of professionalism are not the standard we hold ourselves to, especially in a setting where guests should feel cared for from the moment they walk in. We understand how frustrating this must have been, and we’re disappointed to know it kept you from wanting to return. Please know that your comments have been shared with our team so we can address both attentiveness and pace of service directly. We’d love the chance to learn more and make this right—please feel free to reach out directly to our owner at [email protected]. We appreciate your honesty and hope you might consider giving us another chance in the future so we can provide you with the level of hospitality we truly strive for. Warmly, John Paterson Co-Founder & Owner

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Hi Ariel, We’re truly sorry to hear that your pizza didn’t meet expectations, especially after you were excited to visit. We take pizza seriously, and it’s clear from your feedback that we missed the mark on both quality and execution that day. We understand how disappointing it is to look forward to a meal and feel let down—especially at that price point. If you’re open to it, we’d appreciate the chance to learn more and make it right. You can reach us at [email protected]. Best, Frankies Nashville Team

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Hi Anahita, Thank you for taking the time to share your experience—we’re truly sorry to hear that your visit to Frankies 925 was disappointing. What you described is not the level of hospitality or food quality we strive to deliver, and we sincerely apologize. We’re especially sorry to hear about the service you received. No guest should ever feel dismissed or unwelcome, and we take your comments seriously. We’ll be following up with our team to ensure expectations around warmth, professionalism, and attentiveness are clear and consistently met. We also regret that your steak arrived cold and didn’t reflect the care we aim to put into every dish. While we're glad you enjoyed the flavor, it’s unacceptable that the temperature and texture fell short—especially at that price point. We wish you would have told us when you were here, as we would have absolutely corrected it! We truly appreciate you sharing this feedback, even if your experience left you not wanting to return. It’s feedback like yours that helps us improve, and we hope one day we might have the opportunity to serve you the way we intend. Best, John Paterson Owner, Co-Founder

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Hi Irene, We’re truly sorry to hear that your visit to Frankies left you so disappointed. We completely understand how frustrating it is to wait a long time for food that ultimately doesn’t meet expectations—especially when you're visiting from out of town and looking forward to a great meal. It’s clear we missed the mark on multiple levels, from the pacing and temperature of the dishes to how they were presented and served. That’s not the kind of hospitality or cooking we strive to offer, and we sincerely apologize. Your feedback has been shared with our kitchen and service teams, and we’re actively working to ensure better consistency, communication, and care in every part of the dining experience. Thank you again for taking the time to let us know. We’re sorry we didn’t leave you with a better impression and wish you all the best on the rest of your travels. Best, John Paterson Owner & Co-Founder

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Hi Kenna - John Paterson here, the owner of Frankies. First, I'd like to thank you for joining us on more than one occasion! I am disheartened to hear that on both evenings we missed the mark. I appreciate your kind words about the service you received at the bar. We love our team; they work tirelessly to provide a welcoming environment built on hospitality and humility. While reviews like this are hard for us, we welcome them as they allow us to audit our systems and find ways to improve. You hit the nail on the head - there's clearly a disconnect, and I'll address this with our leadership team this week. We take great pride in our neighborhood restaurant and want all to have the experience we have worked super hard to deliver, and it's clear we failed. I'd love to welcome you back if you're willing to give us another try. Please email the management team and me so we can take extra care - [email protected] Thank you again and we hope to welcome you back. Best, John Paterson Owner & Co-Founder

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Hi Ashley, I’m so sorry to hear about your disappointing visit with us on Easter. Brunch—especially on a holiday—should be warm, welcoming, and well-paced, and it’s clear we fell short. You deserved better, and I want to sincerely apologize for the delays, the lackluster service, and the frustration you faced. Hospitality is at the heart of everything we do, and it’s incredibly disheartening to know we didn’t make you feel cared for or prioritized during your time with us. We strive to create a space where guests feel valued from the moment they walk in, and it’s deeply disappointing that this wasn’t reflected during your visit. Our management team reached out on April 21st to let you know that your check was fully refunded. We would still love the opportunity to welcome you back for brunch, on us, so we can provide the kind of hospitality and attentiveness we truly stand behind. Thank you again for sharing your feedback. We hear you, and we’re committed to doing better. Best, John Paterson Owner & Co-Founder

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Hi Jack, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations. We strive to provide great service and food to all our guests, and it's clear we missed the mark during your visit. We apologize for the surprise regarding the cake-cutting fee. While this is a standard policy, we understand how it may have caught your party off guard, and we'll review how we can better communicate this in advance. Regarding the bread, it's listed as a menu item and only brought to the table when ordered, but we’ll also look at how we can make that clearer to avoid confusion. We also regret the delay in service and will follow up with our team to ensure a more timely and attentive experience moving forward. We appreciate your honest input—it helps us improve. While we’re disappointed to hear you won’t be returning, we hope you’ll consider giving us another chance in the future. Best, Frankies 925 Spuntino Team

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Hey Christian, John Paterson here, owner of Frankies. First - thanks for visiting us and giving us a try. While critical feedback is hard to receive, we're grateful for an opportunity to improve. It is clear when you visited us Saturday evening we fell flat and missed the mark. Myself and the team work tirelessly to provide top notch hospitality built around humility - it is clear that didn't happen. As the owner who is here daily working in the restaurants with all of our team, it's frustrating to hear we didn't meet the standards we know we are capable of meeting. I hope you'll give us another try so we can deliver the experience that I and the team have worked tirelessly to deliver. Please do not hesitate to email us at [email protected] so we can keep in touch. I'd love to introduce myself in person when and if you'll return to Frankies. Thank you!

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Hi D, John Paterson here, owner of Frankies. First - please accept my delay in replying. Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointing and frustrating your visit was. What you described does not reflect the standard of hospitality we aim to provide, and we deeply regret that your time with us left you feeling disregarded. It’s clear we fell short—on timing, communication, food quality, and most importantly, the sense of care and attentiveness that should define any moment spent in our restaurant. You were patient and understanding far beyond what should have been expected, and we didn’t respond with the humility or urgency the situation called for. We also apologize for the confusion and lack of follow-through. Guests should never feel forgotten, rushed, or like an afterthought. You deserved honesty and clear communication from the beginning—especially if our team was backed up. Not being upfront was a failure on our part, and we are addressing that with our staff. We are committed to learning from situations like this with humility, and your feedback is being taken seriously. Our goal is to create a space where every guest feels

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Hi Paige, First, I want to sincerely apologize for the delayed response. Your feedback deserved a timely reply, and I’m sorry we’re only now reaching out. Thank you for taking the time to share this with us. I’m truly sorry to hear about the delay with your order and the way you were treated during your visit. Hospitality is about making guests feel respected and cared for, and we clearly fell short. While we understand things can get busy, that’s never an excuse for rudeness or a lack of empathy. You made the effort to come to us, and instead of being met with warmth and understanding, you were left waiting and feeling dismissed. That’s not the kind of welcome we aim to give, and I sincerely apologize. Your feedback about timing, communication, and food quality is absolutely fair. We take it seriously and with humility. These concerns have been addressed directly with our management team to ensure better communication, accountability, and service moving forward. Thank you again for your honesty. We know we didn’t meet your expectations, and we hope we can earn back your trust in the future by delivering the hospitality we truly stand for. Best, John Paterson Owner & Co-Founder

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Hi Logan, I’m truly sorry to hear that you felt ignored during your visit. That’s never the experience we want to provide, and I completely understand your frustration with the unnecessary wait times. Just to clarify, we accept reservations only at Spuntino, but not in the Pizzeria. To help avoid any wait times, especially during busy hours, you can always call ahead at 615-964-7626 to pre-order. We appreciate your patience and hope to have the chance to provide a better experience next time. Best, Frankies Nashville Team