G.M. Luxe
🚙 Rental Cars · Miami
total experiences
replied on google
Most reported issues
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Experiences
Paid for car rental, received no car, and was denied a refund.
Charged for minor damage despite purchasing optional insurance
Business reply on Google
Hi Ayush, thank you for your feedback. We’re sorry to hear you left with this impression, as we always aim to be transparent and fair in situations like this. The charge was related to a documented damage issue reviewed according to the rental agreement, and optional insurance coverage applies only to specific types of incidents as outlined at the time of booking. That said, we truly want every customer to feel confident about their experience. Please contact us directly so we can go over the details with you again and make sure everything has been properly explained and reviewed.
Car rental company has confusing insurance policy and poor communication
Business reply on Google
Unfortunately, we were unable to identify you as our customer. Please note that at GM Luxe all rental policies, including insurance requirements and pricing, are clearly explained before booking. We always provide transparent information and support throughout the process. If you were truly renting with us and believe there was any confusion, please reach out directly to our support team - we’ll be glad to clarify everything and assist you.