Galleria Wireless
📡 Internet & Cable · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Poor quality repair with uneven glass placement and excess glue residue.
Phone speaker stopped working after screen repair service
Business reply on Google
Absolutely when you go for screen repair and want the microphone replaced for free then we can’t do it. You came for screen repair which we could not check for other issue as it was on and off. We repaired the screen which you came for and it’s working perfectly fine. When you want free repair of other part we can’t do . Both are not related in any ways. It’s like you go to doctor for headache but want the leg fixed as well. We value our customer but anyone try to take advantage of us we don’t take it.
Replacement phone screens were defective and failed repeatedly.
Business reply on Google
Hello, Let me explain what happened as everyone needs to know about you. Every single review that you give is 1 star. First we used the best quality screen and you came back after 15 days saying it has issue. You said face id not working and i showed how to use it. As you didn't know how to use phone. There was nothing wrong on phone. Still i changed again for free new screen. I explained to you as this is 2nd time and if it still happens come i will put the badly broken screen of yours and as you have warranty with apple you could take it to apple as it could be board issue. But you decided to call me after 15 days using it saying you are busy . Today you call again to see if i can put your old screen back. Where i have explained you to come or let us know so we can save your old screen. There is always warranty period. When you use phone irresponsibly and want to change screen multiple times we are not here to do it for free. Please be little responsible. We love our customer and always help them. But if they try to take advantage we won't be able to help.
business uses bait and switch tactics for advertised phone pricing
Business reply on Google
Thank you Ryan But when you called i said it was promotional for saturday and specific days. till the stock last for that condition. But you wanted to pay cash no tax and same price for other condition. You need to understand the deals for the days. Don't expect to get different condition phone for same price. There is deals for the day for a reason. We don't offer whole month same deal
The business sells defective phones and refuses to accept returns.
Business reply on Google
Let me explain in this situation. When you purchase the phone we explained and showed you the condition. First after 15 days you called and said battery issue. We even told you to bring phone we could diagnose. Whereas the phone had 100% battery. You called and told me everything is good. All okay. We have complete invoice stating you agreed to condition of phone. Now you came in today with the phone with water damage- pink screen. You are third party reselling phone. Now you want us to take the damaged phone caused by your customer and replace it. Even apple won't take care of it water damage. $600 for iphone 15 256gb you want brand new then you have to go to apple to purchase it. After market screen you knew about it. I have receipt showing it. So anyone who does business with him make sure to have written agreement. He isn't trustworthy seller.
purchased defective phones that failed to function and were denied warranty
Business reply on Google
Hello Wesley, After hearing your review let me explain our story. You came to store with the issue as you mentioned after using it over 2 weeks. If there was any issue like this it would show after using for a day or so. Not after using for over 2 weeks. After testing and running on system there was no issue as you mentioned. We explained if you have mishandled the product which is out of warranty. Please use phone responsibly and we have been in business over 17 years. That is for the reason
Phone malfunctioned shortly after purchase and store refused warranty repair
Business reply on Google
Hello, Phones warranty for 15 days is for functional issue and phone need to be in same condition as sold and need to be power on as we sold. You bought the phone not turned on, first we can't verify the phone if its ours as no imei can be retrieved. Phones can look perfect from outside on investigation and checks only we can diagnose issue. It depends on how you use the phone that made it stopped working in 15 days. I did suggest you the solution as recommended by apple which you declined. So there is nothing we can do to give you phone for free.
Replacement screen was poor quality and detached shortly after installation.
Business reply on Google
I am not sure if you review the right store. We don't say these words to the customer. We give week warranty on parts that repaired. Damage crack or misuse we or no-one gives warranty. Neither apple gives these kind of warranty. Thank you
The staff member provided rude and unprofessional customer service.
The purchased phone powers off repeatedly and the store refuses repairs.
Business reply on Google
We always give 2 weeks functional warranty. We always welcome customer if there is any functional warranty. You came back after using it 3 months. Not even apple or Samsung gives warranty like these. Don't leave bad review when you didn't even came within time period.
Suspicion of counterfeit phones being sold at the store
Business reply on Google
Whoever you are . U need to know what our business. We are wholesaler not just some retailers. Do your research first before writing something like this. May be u have never seen a lot phones at same time.
Store refuses to accept returns for a defective iPhone purchase.
Technician damaged home button during screen repair and refused responsibility.
The business sells damaged phones with non-original parts as new.
Defective phone sold with unsanitary accessories and denied refund request.
Purchased phones were defective and allegedly swapped before being sealed.
Defective phone purchased and store refused to provide an exchange.
Store manager refused to honor the advertised price for a phone.
Customer charged for pre-existing defects in the phone
The business has higher prices and lacks a return policy.