GAMES R US
💻 Tech Services · Chicago
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store refused return of product misrepresented as new
Staff member refused to provide service to the customer.
The business offered very low trade-in values for gaming equipment.
Customer experienced racial discrimination and disrespect from staff members.
Staff offered significantly lower price than previously agreed upon
Extended repair delays and unauthorized price increases for console repair services.
Business reply on Google
Dear Mr or Mrs We do our service with proud honesty and care as we been doing this service for over 14 years , as we treat all our customer as family , we never lie to any one about our services How ever an hdmi logically can never be done in 30 min it’s big jobe We also prepare ticket to each customer as we call the customer once it’s done , how ever if the item require more work it would take little longer as we beefy with customer as well , if you provide your ticket number I be able to pool the service history but you not even providing your actual name correct I wonder why ???????????????????
Staff member was rude and hung up on the customer.
purchased non-functional games and counterfeit cases
purchased defective video games that do not work
The business sold defective used consoles marketed as brand new items.
Business reply on Google
Dear Moses We sell new and pre owned games As we warranty our product as well according to store policy Please bring your system including your receipt and we make sure we honer our return or replace policy if within the time frame ,
Store sold a counterfeit video game to the customer.
Business reply on Google
That’s unbelievable and a big lie. Although it was more than a year now, we remember this very well, as you came back with the game and was evident it was opened in a very primitive manner . The game was evidently tampered with and you thought you are going to get away with it and get the money back. Thinking that you can outsmart people not right .
Replacement screen was poor quality and broke after minor impact.
Business reply on Google
Dear Mr. Wells We sorry that you may feel this way, however, our purchasing policy is to get the highest screens qualities and standards. Dropping a phone may result in a broken screen depending on the drop circumstances. Too many drops of a phone are most likely to cause a frame and edges slight damage which don’t allow a straight flush setting of the screen on the frame.
poor quality replacement parts and damaged hardware during repair
Business reply on Google
We are sorry you may feel this way, however, we are very selective of the repair part’s quality. You should know that the phone battery depreciate with time. As you mentioned you brought your phone for screen replacement many times, such multiple phone drops may also affect the phone performance and motherboard based on the severity of the fall or drop. Your MacBook was received with a broken screen due to physical damage. It was not possible to test your camera performance until we installed the new screen. We have installed 3 different screens including an Apple Original screen and your camera would not function as well. Again the severity of the device drop and physical damage has a great impact on other functions.
Staff member was rude and made discriminatory comments during a phone inquiry.
The business quoted an excessively high price for a simple repair.
Business reply on Google
Dear Ms. Lucena We are sorry that you felt this way. However the quote was $80.00 for this job. To move all parts from your system to a mother frame you providing can never be a 10 minutes job. Our technicians are highly professional and perform a high quality repair operations which is our pride of a high level of customer satisfaction. Finally we wish you good luck with the $10.00 job!!!!!!!!!!!!
The business charged a high price for a console repair.
Staff repeatedly questioned the customer regarding the status of their phone.
Staff member was unhelpful and dismissive regarding a technical inquiry.
Business failed to repair console and refused to provide a refund
Business reply on Google
Dear Mr. Rayburn We are really sorry that you feel this way labor our business. However, you have ignored some major facts in this matter. 1. You were informed about the repair time frame from the beginning (3-4) business days. 2. The technician has tested the console in your presence and gave it back fixed and working. The repair involved soldering of the hdmi to the motherboard of the system. 3. You brought the system back with unrepairable physical damage which is not covered with our warranty. 4. You have received $60.00 refund although it was a documented physical damage. 5. We explained the details to your respectable mother, who was satisfied with the outcome and said this was fair. Finally, we are keeping our promise oh a good discount for any future repair or purchase and better satisfy your expectations. Best wishes and happy holidays