Gentle Giant Moving Company
🔧 Home Services
total experiences
replied on google
Most reported issues
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Experiences
Moving company held furniture hostage over hidden fees
Business reply on Google
Hi May – we take feedback like this very seriously, but we’re unable to locate any record of your name in our system. We do not charge “hidden fees,” and we certainly do not withhold anyone’s belongings without clear contractual terms agreed to in advance. What you’re describing is not consistent with how our company operates. If this review is related to a move or storage service we provided under a different name, we’d genuinely like to look into it and resolve any concerns. Please contact our Quality Control Department at (617) 806-1088 or [email protected] with your move details so we can investigate promptly. If not, we respectfully ask that this review be removed, as it does not reflect an actual customer experience with our company.
Customer's stored items were destroyed by widespread black mould
Inefficient moving service, wrong unit, and parking ticket billing
Moving company cannot accommodate specific time windows for service
Business reply on Google
Saba, we're disappointed to hear your feedback. It sounds like Jason and Andrea tried to come up with some solutions for your time window but we were unable to find a compromise. We wish we could have helped with your move so you could write a review of the moving services we provide.
Overcharged for inefficient moving service that took too long
Driver passed biker in construction zone despite request
Business reply on Google
Thank you for bringing this to our attention. We take any complaint regarding driver safety very seriously and encourage any member of the public to reach out to us directly so that we have the opportunity to address the matter with the concerned party and address the situation in a timely fashion with the driver.
Movers refused to move furniture and stole a moving blanket
Business reply on Google
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Rest assured, we are taking your concerns seriously and would like to investigate the matter further but don't know your boyfriend's name or how to reach him. Please don't hesitate to reach out to our quality control team directly at [email protected] or 617-806-1088. They are eager to assist you and ensure that we address your concerns to your satisfaction. Your satisfaction is our top priority, and we appreciate the opportunity to make things right.
Rude customer service from staff member Jason.
Moving company ruined mattress and vintage armoire, left items unprotected.
Charged more than quoted due to unrequested extra mover and parking time
Business reply on Google
Mary Kate, thank you for the feedback. I have flagged this issue with our customer service and accounting team. We will have this resolved for you ASAP.
Furniture broken, damaged, and missing; bug infestation from food garbage
Business reply on Google
Gemma, we sincerely apologize that your experience with Gentle Giant did not live up to our mutual expectations. Your experience was atypical of the service we aim to provide. We truly care about our customers, and we have worked to ensure that every customer is satisfied with their moving experience. We acknowledge that there were service issues on our end, and we were under the impression that we had reached a mutually agreeable resolution with you. Thank you for continuing to work with our Quality Control department and insurance agency to rectify these issues.
Moving quote was double the price of competitors
Business reply on Google
Mykyta, thank you for sharing this feedback - if price is your primary concern when selecting a mover we are probably not a good fit.
Broken items and overcharged for moving services
Movers damaged furniture and ignored box labels, causing significant loss.
Business reply on Google
Nancy, we are sorry your experience did not go completely as expected - someone from our Quality Control team will be in touch with you to resolve this issue ASAP.
Quote took too long; company was booked by then
Business reply on Google
Zina, we regret to hear about your disappointing experience. Our database show's that you originally contacted us on July 27th, not the 21st. Unfortunately, due to high seasonal demand in the Boston area, we usually book out weeks in advance around the September 1st/Labor Day moving weekends. We wish you well in your relocation.
Move cost significantly more than the quoted estimate
Business reply on Google
Hi Joe, thanks for giving us this feedback! We are truly sorry you felt this way about your move with us, a member of our Quality Control department will be in touch with you and hopefully we can do right by you!