GM Factory ZERO, Detroit-Hamtramck Assembly Center

Employees waste time on phones and blame drivers

Employee ordered delivery to a restricted area and falsely reported it missing.

Waited two hours for unloading due to staff inattention

Staff are rude and unhelpful at the security shack

Unprofessional staff and long wait times due to poor work ethic

Driver waited three days for delivery, then was treated rudely by staff.

Rude and unprofessional receiving employee at B Docks.

Customer waited 4 hours due to staff being on phones

Long wait times for unloading and paperwork.

Customer waited 44 hours in line due to lazy staff on phones

Customer received GM property and cannot get help returning it

Excessive wait times for pickup and unloading at the factory.

Truck drivers made to wait over 30 hours to unload at the dock.

Unloading takes 20-24 hours due to long queue of over 30 trucks

New car has check engine light on; dealership cannot fix it

Drivers cheat the line, causing long wait times at the dock.

Delivery drivers assigned same dock, causing conflict

Long wait times, unprofessional staff, and unclean facilities

Customer waited over 9 hours despite having an appointment.

Long wait for delivery at the dock, causing delay for next load.