Goodyear Auto Service
🚗 Auto & Repair · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Goodyear lied about topping off fluids and checking under the hood
Business reply on Google
Thank you, Evan, for sharing your experience with us. We sincerely apologize for the oversight and any inconvenience it caused. Please reach out to us directly so we can address your concerns and ensure a better experience in the future. Please contact us at 1-800-321-2136, we are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Customer paid for tire insurance but it was not added.
Business reply on Google
Dear Mary Trofi, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at our Goodyear Auto Service location. It is important to us that our customers feel valued and receive the services they request. I apologize for any inconvenience you faced regarding the tire insurance. This is not the level of service we strive to provide. Please feel free to reach out to us directly if you would like to discuss this matter further at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We offer you our sincerest apologies for the inconvenience this may have caused you. We look forward in hearing from you! Thank you!
Goodyear fired a good store manager based on a fake claim
Staff attempted to add fraudulent charges for inconvenience
Business reply on Google
Thank you for bringing this to our attention, Manuel. We are sorry to hear that you did not have a great experience during your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Manager was rude and sold unnecessary overpriced service to a loyal customer
Business reply on Google
We are sorry to hear that we'd kept you waiting, Vanda. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Manager was rude and blamed customer for not knowing diagnoses.
Business reply on Google
Hello, Aline ! We apologize for the experience you had with our front desk staff. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any other questions or concerns about your recent visit, please feel free to contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. Thank you!
Desk clerk refused service and was rude to customer's son.
Staff tried to overcharge for a tire and failed to deliver it
Overpriced oil and fuel filter change
Business reply on Google
Hello, Keegan. We are sorry to hear that you are not satisfied with pricing. Please Know that costs are estimates and may vary based on tax, disposal fees, diagnostic fees, installation fees, etc. We would like to address any pricing concerns or questions that you may have. Can you please call us at 1-800-321-2136 as we would like to hear more about your recent visit with us? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Quoted one price, charged another; manager avoided customer.
Business reply on Google
Thank you for reaching out to us. We are sorry to hear that you feel that way, Roshaun. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit and get this resolved for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
Oil change price increased significantly under new management.
Business reply on Google
Hello, Wesley. Thank you for sharing your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, diagnostic fees, installation fees, and current global inflation, etc. We would like to address any pricing concerns or questions that you may have. Can you please call us at 1-800-321-2136? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Business tried to upsell unnecessary repairs and denied valid insurance claims.
Business reply on Google
Thank you for reaching out to us, Stephen. We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasn't resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We hope you give us another chance to show you we can do better. We would like to speak to you directly about your recent visit with us that we may determine the next best steps in resolving this matter for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!
Business failed to honor appointment, and a car caught fire on premises.
Mechanic failed to properly resecure undercarriage after oil change
Customer's appointment was not honored, causing a wasted trip.
Business reply on Google
We offer you our sincerest apologies that this matter took place during your recent visit with us, Tanya. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on providing great service. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Staff refused service after repeatedly dirtying car interior during maintenance.
Staff member tried to upsell unnecessary car repairs to a female customer.
Business reply on Google
We are sorry to hear that you didn't have a great experience during your recent visit, Madison. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Long wait time despite appointment for oil change and tire service
Business reply on Google
We are sorry to hear that this has happened, Chely. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that customer service is our number one priority and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:00 am and 4:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Car broke down again after repair, misdiagnosed problem.
Business reply on Google
Thank you for reaching out to us, Valerie. We offer you our sincerest apologies for this unfortunate situation. We would like to look into this matter for you. We have already created a claim for you and the claim number is 1687480. We are currently awaiting your call at 1-800-321-2136 Ext.5 so that we may move forward with resolving this. Please contact us between the hours of 9 AM and 5 PM EST Monday through Friday.
Customer waited too long for an oil change; WiFi was not working.