GP Nails Spa
💅 Beauty & Spa · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Poor quality pedicure service received at the nail salon.
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns like this very seriously and would appreciate the opportunity to look into what happened. Could you please provide a little more information, such as the name of the technician who performed the pedicure, or a receipt from your visit on the 17th? We value all feedback and would like to investigate this matter further so we can better understand your concerns and address them appropriately. Thank you, and we look forward to hearing from you.
Pedicure service was rushed and customer's feet were nicked
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. There is no excuse for a service that leaves you feeling rushed, disappointed, or uncomfortable. We are especially concerned to hear that your feet were nicked during the pedicure. Your safety and comfort should always be our top priorities, and we sincerely apologize that we fell short. Thank you for bringing this to our attention. Your feedback is important and will be shared with our team as we continue working to improve our service and client care. We sincerely apologize again and hope to have the chance to regain your trust. 💕
Business refused advertised discount on services over $40
Business reply on Google
We’re sorry for the confusion—that’s definitely not the experience we want you to have 😔 Just to clarify, the promotion applies to main services priced $40 and up, not the total after add-ons. We understand how the wording could be interpreted differently, and we truly appreciate you pointing that out. Your feedback helps us communicate more clearly moving forward, and we’re grateful you took the time to share it
Staff member was rude and unprofessional during pedicure service
Business reply on Google
Oh no, that’s definitely not the kind of energy we want in our shop 😔 We’re really sorry you had that experience, but we’re glad Candy stepped in and took great care of you—she’ll be happy to hear that 💖 We truly appreciate you pointing this out. We take feedback like this seriously and will be addressing it internally, because everyone deserves to feel comfortable and respected during their visit 💅
Pedicure rushed and incomplete, with dead skin left on toes.
Business reply on Google
Dear Kytiesha, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. At our salon, we always aim to provide careful and high-quality service to every guest, and we regret that this was not how you felt during your visit. Your comments about the pedicure service are taken very seriously. This is not the level of service we want any of our clients to receive. We will review this situation with our team to make sure we improve our service and communication moving forward. If you are ever willing to give us another chance, we would truly appreciate the opportunity to make this right for you. Please feel free to contact us or visit again and we would be happy to take care of your pedicure personally. Thank you again for your feedback. It helps us continue improving our service. Sincerely, GP Nails Spa
Nail technician was rough and cut the customer twice during service.
Nail job was blocky and not as requested.
Nail service was rushed, poor quality, and painful; pricing was deceptive
Pedicure service was rushed and poorly done by staff member
Nail technician was rude, overcharged, and did a poor job.
Pedicurist cut customer, denied it, and refused help for bleeding wound
Overcharged for gel manicure and dissatisfied with service
Nails damaged and broken after soaking and takedown service
Nails did not last; business charges different prices to different customers
Long wait times despite appointment, rude staff.
Worst manicure and pedicure experience
Gel pedicure peeled off after three days; long wait for repair.
Long wait times despite appointments
Manicure took four hours due to staffing and technician issues.
Nails done horribly