Grady Memorial Hospital
🩺 Health & Wellness · Atlanta
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Undetected kidney cancer and high blood pressure after years of care
Hospital wait time for severe infection and gall stones was 7 hours
Poor food quality at the hospital
Urology department has poor service, long waits, and unresponsive staff
Excessive wait times and lack of care in the emergency room
Long wait times at hospital
Business reply on Google
Thank you for sharing your feedback. We understand how difficult and frustrating long wait times can be, especially when you're concerned about a loved one's health. We will share your comments with our team as we continue working to improve the care and experience for every patient who comes through our doors.
Hospital staff were rude and failed to perform scheduled surgery
Business reply on Google
Thank you for sharing your experience. We are sorry to hear about the frustration and uncertainty you and your family experienced during your loved one's hospitalization. While patients determine who can receive medical updates and information about their care, we understand that family members often play an important role in supporting patients during difficult times. Despite those limitations, the experience you described does not reflect the level of communication, compassion, and respect we strive to provide to every patient and family member. We have shared your feedback with our Patient Experience team for review. If you are willing, please contact them directly at 404-616-3500 so they can learn more about your concerns and follow up appropriately.
Hospital overcharged $600 for therapy; billing department unresponsive to inquiries.
Business reply on Google
Thank you for taking the time to share your feedback. We're glad to hear that your experience with our nurses, physicians, therapists, and other care team members was positive. That said, no one likes receiving an unexpected medical bill, and we understand how frustrating it can be when you're unable to get clear answers about charges or receive timely follow-up. The experience you described does not meet the level of service we strive to provide. We would like the opportunity to review your concerns further. Please contact our Patient Experience team at 404-616-3500, and a member of the team can help ensure your billing concerns are reviewed and routed to the appropriate department for follow-up.
Hospital buried patient without family notification despite assurances.
Excessive wait times, poor staff conduct, and lack of basic patient care.
Customer left without care due to 10-hour wait in emergency room.
Unprofessional staff, lack of privacy, and poor care for injured son
Rude and disrespectful staff, especially nurses, at the hospital
Staff refused to schedule appointment and were rude to customer.
Hospital made patient with life-threatening symptoms wait five hours
Doctor was unhelpful and dismissive in the emergency room.
Stroke patient waiting six hours with severe symptoms.
Business reply on Google
We are very sorry to read this. We can understand how scared and frustrated you are. No family should feel unheard during a moment like that. You and your brother deserve clear communication, compassion, and respect. Being made to feel like a number is not who we are. Please contact our Patient Family Experience team at 404-616-3500 so we can review this situation in detail.
Hospital staff provided no updates on patient, were rude and unhelpful
Nurses are rude, on phones, and make patients wait too long
Patient with bleeding in early pregnancy experiencing long wait time