Guru Electronics Car Audio

Business reply on Google

This customer claimed we damaged his Porsche's PCM system, but his factory PCM system had an underlying issue unrelated to our installation of a carplay system. We spent a significant amount of time diagnosing the issue and sought the advice of factory repair facilities which also confirmed the issue could not have been due to our installation. The customer went so far as to take us to court on this matter and LOST the case in court as well. The court ruled that our system/installation could not have damaged his Porsche’s PCM system. If anyone reading this wants any further information about this matter, please feel free to contact or visit us, we would be happy to show proof of the court ruling as well. We have been in business for over 30 years and pride ourselves in standing for honesty and integrity. Had this issue been the fault of our product/installation we would have gladly made it right.

Business reply on Google

Hello, Thanks for your feedback. This is not a typical experience with our shop, are you sure you are reviewing the right place (Guru Electronics inside the warehouse complex next to the smog shop)? I would like to clarify a few things: * We do carry several brands including high-end audio brands and if we don't have something you want in stock we can most likely get it for you. * We are usually very competitive when it comes to pricing. Please understand as a local storefront business we have more expenses than your average online seller. The benefit is that we are always here for customer service and warranty, you don't have to hunt us down. * We work on all kinds of cars, domestic and foreign. We work on BMWs, Mercedes, Audi, etc no problem. Sometimes it is not easy to give an exact price on a particular install, we try our best to give a range in these cases. We do our best to be fair regardless. We definitely put all of our customers first, especially our long time customers because if it weren't for them we wouldn't still be here today. For this reason I'd like to personally reach out and ask that you contact me so we can go over this situation in more detail and I can see if

Business reply on Google

Hi Auston, I don't believe you are reviewing the right store. Did you come to us, Guru Electronics? Can you please explain the situation? I would like to understand this. We are known for having great customer service as referenced in so many reviews so this seems odd. Thank you Guru

Business reply on Google

Hi Eric, Thanks for stopping by today and for your business. We pride ourselves in having great pricing and customer service. One thing I would like to mention is that we give a 1 year in store warranty on most products we sell (the ones you bought are included), Best Buy will not do this. In most cases our pricing beats the big box stores as well. In this case, the item was in the lower price range ~$20, so a 30% difference, though it sounds like a lot in terms of a percentage is about $5-$6. In any case, I would like to offer a solution for the pricing issue. If you get a chance, please email us regarding this at [email protected] and we will take care of you. Thanks again for your business. Best, Sunny