Hampton Inn & Suites Nashville North Skyline

Business reply on Google

Thanks for taking the time to leave us your review. We always strive to deliver a superior experience to our guests, and it sounds like we missed the mark during your stay with us. We understand you have concerns regarding our service and bed. Your feedback helps us improve, and we’ll be reviewing it internally. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (615) 762-3500 so we can connect with you.

Business reply on Google

Thanks for taking the time to leave us your review. We appreciate your positive note regarding the convenient location. However, we are sorry to hear about the issues you had while you were with us. We always strive to offer a comfortable experience, exceptional service, delicious meal, and the best value for your dollar. Please contact us directly at https://help.hilton.com/s/contactsupport or call (615) 762-3500 so we can ensure your concerns are properly addressed by our team.

Business reply on Google

Thank you for sharing your feedback. I sincerely apologize that your experience at the front desk did not leave you with a better impression. Our goal is always to provide professional, welcoming service and clear communication to every guest. I understand how frustrating it can be if there was confusion regarding your reservation or hotel location, and I regret that the interaction felt unpleasant to you. Your comments have been shared with our team so we can address communication and ensure future interactions are handled with the hospitality and respect our guests deserve. We appreciate you bringing this to our attention and hope the remainder of your stay was more comfortable.

Business reply on Google

Thank you for your feedback. We’re glad you enjoyed the hotel and found our staff friendly. We apologize for the concerns you experienced, as this is not the standard we strive to provide. Your comments regarding housekeeping, breakfast signage, and the pool have been shared with our team for immediate review and improvement. We appreciate your feedback and hope to provide you with a better experience in the future.

Business reply on Google

After a thorough review, including speaking with multiple team members and reviewing security footage, the account of events differs significantly from what has been described in your statement. Our front desk associate remained professional and followed hotel policy throughout the interaction. However, the interaction escalated when our associate was subjected to raised voices, profanity, and personal accusations. The behavior directed toward our team member was severe enough that it caused visible distress and concern among other staff and guests in the lobby area. The decision to remove the guest from the property was made only after the situation became threatening to our staff and other guests. As a hotel, we have both the right and the responsibility to ensure a safe and respectful environment for everyone. When behavior becomes hostile or threatening, we must act to protect our team and guests. Law enforcement was contacted to ensure a peaceful resolution. Sincerely, Management.

Business reply on Google

After a thorough review - including speaking with multiple team members and reviewing security footage - the account of events differs significantly from what has been described in your statement. Our front desk associate remained professional and followed hotel policy throughout the interaction. However, the interaction escalated when our associate was subjected to raised voices, profanity, and personal accusations. The behavior directed toward our team member was severe enough that it caused visible distress and concern among other staff and guests in the lobby area. The decision to ask you to vacate the property was made only after the situation became threatening to our staff and other guests. As a hotel, we have both the right and the responsibility to ensure a safe and respectful environment for everyone. When behavior becomes hostile or threatening, we must act to protect our team and guests. Law enforcement was contacted to ensure a peaceful resolution. Sincerely, Management.

Business reply on Google

Dear Ms. Gladys, We are following up regarding your recent stay. Our standard check-in time is 3:00 PM. When you arrived at 10:30 AM, no rooms were available; however, we accommodated you with an early check-in at 1:09 PM once a room became ready. On departure day, our standard check-out time is 11:00 AM. Although you requested a 1:00 PM late check-out, we were only able to extend it to 12:00 PM due to occupancy. When the 12:00 PM extension was not honored and our staff were addressed with inappropriate language, we contacted local authorities to assist. We are committed to providing respectful service and expect the same courtesy toward our team. Sincerely, Danny, GM

Business reply on Google

The guest demanded early check-in at 11:30 a.m. and was rude to staff when the room was not yet ready, stating the agent “didn’t know how to do her job.” We accommodated an early check-in at 1:09 p.m. On 2/22/2026, the registered guests in Room 308 requested a late checkout, which we were unable to grant. They became verbally aggressive in the lobby, yelling, making accusations of racism, and using offensive language toward our Front Desk Agent, causing disruption and distress. In line with our zero-tolerance policy for abusive behavior, they were asked to vacate the property. When they refused, local law enforcement was contacted and resolved the matter. Our priority remained the safety of our team and guests. Andria Moore AGM

Business reply on Google

Thank you for sharing your feedback. I am truly sorry for the inconvenience and frustration you experienced. I completely understand how upsetting it must have been to receive that call so close to your arrival. The maintenance issue was unexpected, but that does not take away from the disappointment and stress it caused you. We always strive to provide a smooth and organized experience, and I regret that we fell short in this situation. Your feedback is sincerely appreciated and will help us to improve how we handle communication and alternative arrangements moving forward. We truly value our guests and hope we may have the opportunity to provide you with a much better experience in the future. -Management

Business reply on Google

Hello DJ, thank you for sharing your feedback about your recent stay. We're sorry to hear about the issues you encountered, particularly with the cleanliness of the shower and the bed comfort. Your comments about the bathroom and security concerns are also noted. We are looking into these matters to ensure improvements are made. Please feel free to contact https://help.hilton.com/s/contactsupport and (615) 762-3500 so we can follow up with you. We appreciate your input and hope to have the opportunity to serve you better in the future at Hampton Inn & Suites.

Business reply on Google

We understand your frustration. Unfortunately, with your unique situation there isn't much we could do to fix it.

Business reply on Google

Thank you for your feedback about your stay. We do apologize for the incident that occurred. It was a mix-up on what type of service your room was supposed to get that morning. We will give you Hilton Honor points for the situation.

Business reply on Google

I apologize for any inconvenience. It looks as if you booked a double queen, per fire marshal we can not put a roll a way bed in that type room for safety reasons.

Business reply on Google

Hello Cathleen, thank you for sharing your feedback. We're sorry to hear about your experience during such a critical time. We understand the importance of affordability, especially in emergencies, and your comments are being looked into. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We appreciate your input and hope to better serve you at Hampton Inn & Suites in the future.

Business reply on Google

I do apologize as I had to reach out to management on how to handle the situation. I did not see the guests myself and am awaiting to hear from management. If you need anything else please let us know.

Business reply on Google

Hi Shelley, we're sorry to hear about your experience with the reservation charge. We understand your concerns. Please know that this issue is being looked into. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (615) 762-3500 so we can connect with you. We look forward to hearing from you.

Business reply on Google

Hi Laurel, we're sorry to hear about your experience with the noise during your stay. We understand how important a good night's sleep is, and we regret that this was not your experience. Please reach out to https://help.hilton.com/s/contactsupport and (615) 762-3500 to provide more details about your booking and discuss your concerns further. Thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.