Hampton Inn & Suites Tampa-North

Business reply on Google

Hello William, we're sorry to hear about your experience with the check-in process. This is not the level of service we strive to provide. Please know that the issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (813) 903-6000 to provide more details about your booking and discuss your concerns further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Business reply on Google

I apologize that you experienced this at a hotel, but I believe you may have the wrong hotel. Yes, communication can breakdown between the front desk and housekeeping, but I strongly believe that this situation did not occur at this hotel. There is no record of your name and in addition, our lobby is always accessible to our guests, even if it is being cleaned. We have plenty of seating and it never completely blocked off to our guests. I ask that you please check again what Hampton Inn you stayed at, because I truly believe you have the wrong hotel.

Business reply on Google

Thank you for your feedback. We shared your comments with the agent who checked you in and also reviewed the interaction. We do not feel the agent was unwelcoming in her attitude, but we do apologize if that is how you were made to feel. Our hotel does pride itself on providing the best in guest service and making all our guests feel welcome. We hope you will give us another chance in the future.

Business reply on Google

Hi Susie, we're sorry you've had such difficulties trying to make a reservation with us. We want to make sure our team is always ready to assist on the phone, especially for special events such as your daughter's wedding. If you are having trouble reaching us at (813) 903-6000, please contact us at https://help.hilton.com/s/contactsupport so we can connect with you directly. We value your loyalty as a Diamond member and hope you give us another chance to host you in the near future.

Business reply on Google

This review is incorrectly directed at the Hampton Inn and Suites Tampa North. We do not have any Team Members named Josephine. In addition, we have not received a formal complaint from Hilton regarding this issue. Any type of complaint directed at Hilton involving a specific hotel, gets sent to the hotel in the form of a Guest Assistance Case. We have not received such a complaint.

Business reply on Google

Hello Viktor, thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the service, breakfast, and noise during your stay. We are looking into these concerns to ensure a better experience for our guests. We're glad you found the parking convenient and the rooms clean. Please reach out to https://help.hilton.com/s/contactsupport or call (813) 903-6000 so we can discuss further. We appreciate your input and hope to welcome you back to Hampton Inn & Suites Tampa-North in the future.

Business reply on Google

Hi Erika, thank you for sharing your feedback with us. We're glad to hear that Tonya made a positive impression with her kindness and attentiveness. However, we are sorry for any inconvenience you experienced regarding the pool hours during your stay. We understand how important it is to have access to the pool. Rest assured, we take your comments seriously and will address them internally. If you have further concerns, please reach out to us at https://help.hilton.com/s/contactsupport or call us at (813) 903-6000. We hope you'll consider giving us another chance in the future.

Business reply on Google

Hi Beth - We are sorry that your experience at our hotel didn’t quite match your expectations. Cleanliness and great amenities are key priorities for us, so we are disappointed that we missed the mark. We will use your review to improve our facilities. Thanks for taking the time to give us feedback.

Business reply on Google

We apologize for the inconveniences you experienced with us, Tonya. We strive to deliver a comfortable, relaxing stay for our guests, and it sounds like we missed the mark. Please contact us at https://help.hilton.com/s/contactsupport if you would like to discuss this further. Thanks for taking the time to leave us a feedback.

Business reply on Google

Hi Lesley Buttermore - Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We appreciate you noting our team's hospitality. Please rest assured that your comments have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver a more pleasant experience on a return visit.