Henry Ford Medical Center
🩺 Health & Wellness · Detroit
total experiences
replied on google
Most reported issues
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Experiences
Long wait times for appointments and incorrect prescriptions
Business reply on Google
Hi Tony, we're sorry to hear about your frustrating experience and would like to address your concerns to the best of our ability. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your contact information, we will put you in touch with a care experience representative. Thank you for your time.
Receptionist was rude and dismissive when customer called about appointment
Business reply on Google
Thank you Lachelle for bringing this to our attention. We will address this issue with the appropriate team members.
Patient left unattended during NST, delaying discharge.
Business reply on Google
Hi Katia, we take these concerns very seriously and would like to address them. Please provide your contact information at the following link and we will put you in touch with a patient advocate: henryford.com/experience. Thank you for your time.
Overcrowded hospital with long wait times and unsanitary conditions
Business reply on Google
Hello Aaron, we are sorry to hear this and will be sharing your feedback with the appropriate staff. In the meantime, please provide your preferred contact method at this secure link: henryford.com/experience. As soon as we receive your contact information, we will be in touch to address your concerns. Thank you for your time.
Long wait times at medical center
Business reply on Google
Hi, we’re sorry to hear about your long wait. We have shared your feedback with the appropriate team and would be happy to further discuss your experience. For your privacy, please provide your contact information at the following secure link and we will be in touch: henryford.com/experience Thank you.
Customer waited six hours and left with IV still in arm
Business reply on Google
Hi Ariauna, we’re sorry to hear about your long wait. We have shared your feedback with the appropriate team and would be happy to further discuss your experience. For your privacy, please provide your contact information at the following secure link and we will be in touch: henryford.com/experience Thank you.
OB doctors and staff do not take concerns seriously
Business reply on Google
Hello Makiyah, we are sorry to hear this and will be sharing your feedback with the appropriate staff. In the meantime, please provide your preferred contact method at this secure link: henryford.com/experience. As soon as we receive your contact information, we will be in touch to address your concerns. Thank you for your time.
Customer hung up on multiple times when calling medical center
Business reply on Google
Hi Alex, we're sorry to hear about your frustrating experience and would like to address your concerns to the best of our ability. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your contact information, we will put you in touch with a care experience representative. Thank you for your time.
Unfriendly and hostile staff at phototherapy clinic
Business reply on Google
Hello Xyos, thank you for taking the time leave a review. We are sorry to hear about your experience and would like to connect you with a care experience representative to further discuss. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your information, we will connect you with a representative. Thanks again for your time.
Physicians did not follow up with lab results or show care.
Business reply on Google
Hi David, we are very sorry to hear this. We'd like to connect you with our care experience team so we can learn more about your experience and address these concerns with the appropriate administrator. For your privacy, please provide your phone number at the following link and we will have someone contact you directly: henryford.com/experience Thank you for your time.
Patient kept waiting for over an hour despite having the earliest appointment.
Business reply on Google
Hi Melissa, we’re sorry to hear about your long wait. We have shared your feedback with the appropriate team and would be happy to further discuss your experience. For your privacy, please provide your contact information at the following secure link and we will be in touch: henryford.com/experience Thank you.
Parking charged twice despite validation and initial error
Business reply on Google
Hi Karen, we're sorry to hear about your frustrating experience and would like to address your concerns to the best of our ability. For your privacy, please provide your contact information at this link: henryford.com/experience Once we receive your contact information, we will put you in touch with a care experience representative. Thank you for your time.
Diabetic nutrition department failed to return multiple calls as requested.
Business reply on Google
Hi there, thank you for sharing your concerns regarding the diabetic nutrition department. We will make sure your feedback reaches our leadership. We’d also be happy to connect with you further to address your concerns. The below contact form will put you in contact with our care experience team: henryford.com/experience. Thank you.
Waited an hour for a post-partum appointment and was not seen
Business reply on Google
Hello Wahida, thank you for taking the time leave a review. We are sorry to hear about your experience and would like to connect you with a care experience representative to further discuss. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your information, we will connect you with a representative. Thanks again for your time.
Long wait times for simple visits
Business reply on Google
Hi Andrew, we’re sorry to learn of your long wait time with us. We thank you for your patience as we work through higher than anticipated patient wait times. We’d be happy to connect with you to address your concerns further. Please provide your contact information to this secure link: henryford.com/experience and someone will reach out directly.
Customer unable to get CPAP supplies due to unresponsiveness and incorrect information.
Business reply on Google
Hi Tiffany, we take these concerns very seriously and would like to address them. Please provide your contact information at the following link and we will put you in touch with a patient advocate: henryford.com/experience Thank you for your time.
Staff member has a bad attitude and is impolite to customers.
Parking fees are an inconvenience for patients
Parking voucher did not work, customer had to pay.
Medical center staff are unresponsive and fail to send lab requests.