Hertz
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Did not receive expected car, infotainment system failed, poor customer service.
Business reply on Google
Hi, Kurt. We’re extremely sorry to read about your experience at our Orlando Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rented car unavailable, charged for pre-existing damage, deceptive return process
Business reply on Google
Hi, Herbert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was wrongly charged for fuel despite returning the car with a full tank.
Business reply on Google
Hi, James. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved car not available, causing extra expense and inconvenience.
Business reply on Google
Hi, Melanie. I am sorry to read about your experience at our Orlando Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Disorganized pickup, unclean car, undisclosed EV, and broken A/C
Business reply on Google
Hi, Kary. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member was rude and demeaning to customer
Business reply on Google
Hi, Kadir. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer could not pick up car despite confirmed reservation
Business reply on Google
Hi, Brandon. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait for a dirty, wrongly classified car with an odor.
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Did not receive reserved vehicle; pressured into unwanted insurance.
Business reply on Google
Hello, Leah. I’m very sorry to hear about your experience at our Orlando Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Rental car broke down, causing loss of vacation time and extra charges.
Business reply on Google
Hi, Christy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged extra fees without consent for defective car and insurance
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Pre-paid car not available at rental location, no alternative offered.
Business reply on Google
Hi, Will. We’re extremely sorry to read about your experience at our Orlando Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged for pre-existing car rental damage
Business reply on Google
Hi, Al Hajj. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unclean car provided, poor staff attitude, and no suitable alternatives
Business reply on Google
Hi, Bingham. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved car unavailable, forced to take different vehicle and unsafe car seats.
Business reply on Google
Hi, Tanner. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Poor car rental exchange service with rude staff and a defective replacement car.
Business reply on Google
Hi, Tracy. We’re extremely sorry to read about your experience at our Orlando Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car was infested with roaches; refund was promised but not received
Business reply on Google
Hi, Isiah. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Received a damaged and dirty car with a mechanical issue.
Business reply on Google
Hello, Bobby. We sincerely apologize for the wait time you experienced at our Orlando Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Reserved car unavailable, offered upsell, long wait, chaotic service
Business reply on Google
Hi. I am sorry to read about your experience at our Orlando Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Poor communication about pickup process and unexpected toll charges
Business reply on Google
Hi, Tom. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.