Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT)
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Car was more expensive than quote and staff was absent
Business reply on Google
Hi, Carrigan. We’re extremely sorry to read about your experience at our Charlotte Douglas International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz is claiming car damage based on a photo of dirt
Business reply on Google
Hi, Claudette. We’re extremely sorry to read about your experience at our Charlotte Douglas International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Received an oversized vehicle with poor gas mileage instead of a compact car
Business reply on Google
Hi, Heather. We’re extremely sorry to read about your experience at our Charlotte Douglas International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved car unavailable, given smaller 'upgrade' with insufficient space
Business reply on Google
Hi, Steven! We’re extremely sorry to hear about your experience at our Charlotte International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. In the future, you can skip the line by joining our Gold Plus rewards program here: https://www.hertz.com/rentacar/member/enrollment/skinnyGold/fast Hope that helps!
Received smaller car than ordered; poor customer service.
Business reply on Google
Hi, Dudley. We’re extremely sorry to read about your experience at our Charlotte Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer waited 40 minutes for a confirmed car reservation
Business reply on Google
Hi, Erich. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Multiple damaged vehicles, unhelpful staff, and poor customer service.
Business reply on Google
Hi, Amanda. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz did not have a reserved car available for customers
Business reply on Google
Hi. I am sorry to read about your experience at our Charlotte Douglas International Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Charged for gas despite returning car with full tank
Business reply on Google
Hi, Rob. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged the wrong card and made a fraudulent charge.
Business reply on Google
Hi, Ariel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and unprofessional staff at car rental pickup
Business reply on Google
Hello, Andrew. We sincerely apologize for the wait time you experienced at our Charlotte Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Rented car had multiple safety warnings and barely functioned
Business reply on Google
Hi, Kristallynn. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Wrongful charge of over $200 on credit card
Business reply on Google
Hi, Paul. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for fuel despite topping off; long wait for vehicle.
Business reply on Google
Hi, Albert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car not as booked, offered expensive upgrades only
Business reply on Google
Hello, Eliott. I’m very sorry to hear about your experience at our Charlotte Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Charged for pre-existing damage using fraudulent photos.
Business reply on Google
Hi, Chris. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Douglas International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rented a vehicle with no oil, endangering family during commute
Business reply on Google
Hi, Emily. We’re extremely sorry to read about your experience at our Charlotte Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rude staff, long wait, and unhelpful customer service regarding car return
Business reply on Google
Hello, Samantha. We sincerely apologize for the wait time you experienced at our Charlotte Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Hertz overbooked car rental, leaving customers stranded without vehicles
Business reply on Google
Hi, Brittany. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rude and disrespectful staff at car rental drop-off point.
Business reply on Google
Hi, Leon. We’re extremely sorry to read about your experience at our Charlotte Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.