Hertz Car Rental - Orlando - Orlando International Airport (MCO)
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Did not receive expected car, infotainment system failed, poor customer service.
Business reply on Google
Hi, Kurt. We’re extremely sorry to read about your experience at our Orlando Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer received an electric car despite opting out, causing significant inconvenience.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rented car unavailable, charged for pre-existing damage, deceptive return process
Business reply on Google
Hi, Herbert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and damaged car with poor AC
Business reply on Google
Hi, Steve. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz did not recognize Affirm credit, leading to higher price and downgrade
Business reply on Google
Hi, Steve. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was wrongly charged for fuel despite returning the car with a full tank.
Business reply on Google
Hi, James. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz added a $20 fuel charge to the bill
Business reply on Google
Hi, Greg. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved car not available, causing extra expense and inconvenience.
Business reply on Google
Hi, Melanie. I am sorry to read about your experience at our Orlando Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Disorganized pickup, unclean car, undisclosed EV, and broken A/C
Business reply on Google
Hi, Kary. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member was rude and demeaning to customer
Business reply on Google
Hi, Kadir. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer could not pick up car despite confirmed reservation
Business reply on Google
Hi, Brandon. We’re extremely sorry to read about your experience at our Orlando International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait for a dirty, wrongly classified car with an odor.
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Did not receive reserved vehicle; pressured into unwanted insurance.
Business reply on Google
Hello, Leah. I’m very sorry to hear about your experience at our Orlando Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Rental car broke down, causing loss of vacation time and extra charges.
Business reply on Google
Hi, Christy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged extra fees without consent for defective car and insurance
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Pre-paid car not available at rental location, no alternative offered.
Business reply on Google
Hi, Will. We’re extremely sorry to read about your experience at our Orlando Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer worried about AI damage scans and did not receive a return receipt.
Business reply on Google
Hi, Alan. We’re extremely sorry to read about your experience at our Orlando Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged for pre-existing car rental damage
Business reply on Google
Hi, Al Hajj. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Difficulty changing drop-off location for prepaid car rental.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Orlando Hertz Car Rental location Juan. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz falsely claimed damage to rental car after return
Business reply on Google
Hi, Cody. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!