HI San Francisco Fisherman's Wharf Hostel
🏨 Hotels & Travel · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to help after injury from bed, denied refund
Receptionist lied about storing life-sustaining medication at correct temperature
Business reply on Google
Thank you for sharing your experience. We are very sorry for the concern and frustration this situation caused. We understand how important proper medication storage is and take matters involving guest health very seriously. We will be reviewing who was on duty during your stay and ensuring our team receives additional training on the proper handling and storage of guest medications and medical supplies. Our maintenance team will be looking into the fridge to make sure there are no mechanical issues. We appreciate you bringing this to our attention, as it helps us improve our procedures and prevent similar situations in the future.
Hostel was old fashioned and dirty with poor WiFi.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Many guests appreciate our traditional character and cleanliness, and our ratings reflect consistent positive stays. Wi-Fi performance can vary depending on usage and location, and we’re always working to improve it. We appreciate all feedback as it helps us continue to improve.
Noisy pipes in basement room prevented sleep
Business reply on Google
We’re so sorry to hear about the noise from the radiator pipes during your stay. We understand how important a good night’s sleep is, and we sincerely apologize for the disturbance. Our maintenance team has been informed and will look into the issue to reduce the noise as much as possible. Thank you for bringing this to our attention — your feedback helps us improve the comfort of our rooms for all guests.
Hostel staff lost or stole customer's vape and gave partial refund
Business reply on Google
We're truly sorry to hear about your experience, and we want to offer our sincere apologies. What you described is absolutely not the standard of care and responsibility we aim to provide to our guests. We understand how frustrating and upsetting it must be to lose a personal item—especially when you entrusted it to a staff member—and to then feel dismissed when seeking help. This situation is being taken seriously, and we’re reviewing what happened internally to ensure accountability and prevent anything like this from happening again. Our team is here to support our guests, and we're very sorry that you felt otherwise. Thank you for bringing this to our attention. We appreciate your honesty, and we’ll do our best to learn from it and improve.
Customer had to make their own bed and found no charging plugs or ventilation.
Business reply on Google
We're truly sorry to hear that your experience fell so far short of your expectations. We understand how frustrating it can be when basic comforts—like having a nearby outlet, lighting, or ventilation—don’t meet your needs, and we’re sorry that this impacted your stay. We also hear your concern about having to make your own bed, and we realize that this can feel disappointing, especially after a long journey. Your feedback is important and helps us see where we need to do better. We’re reviewing these issues with our team to find ways to improve both the facilities and the experience for our guests. We genuinely regret that your stay was so unsatisfactory, and we appreciate your honesty.
Hostel bathrooms were not clean and staff were unkind
Rude and obnoxious front desk clerk Gabriel
Unsatisfactory bed, pillow, and bathrooms in the room
Poor ventilation, mold, smoke, and lung infection due to air quality
Hostel had broken facilities, unhelpful staff, and poor amenities.
Staff failed to enforce quiet hours; safety concerns due to unattended cooking.
Hostel had broken facilities, blood-stained sheets, and excessive noise.
Missing promised amenities like breakfast, shelves, outlets, and computers
Dirty rooms, loud heater, uncomfortable mattress, and unhelpful staff.
Hostel cancelled booking and did not refund the payment
Hostel canceled booking without refund or communication
Uncomfortable beds and poor service for the price
Business reply on Google
Hola, Gràcies per reservar amb nosaltres! Disculpeu que no teniu una gran experiència amb nosaltres. Som un alberg, no un hotel. No preparem el vostre llit per a vostè. Cal que configureu el llit amb els llençols que us proporcionem en fer el registre d'entrada. També estem enmig de reemplaçar alguns dels nostres matalassos més vells, demanem disculpes una altra vegada si era incòmode. Heu dit això al personal de recepció mentre esteu aquí? Esperem tornar-vos a veure, cuidar-vos! El millor, Sunny Gerent de Serveis al Client
Rude staff and noisy beds at hostel
Staff failed to honor room requests and manager offered no solution