Hilton Garden Inn Boston Logan Airport

Business reply on Google

Hi Sarah, we are committed to providing fully functioning room amenities, prompt maintenance assistance, and respectful, empathetic customer service whenever issues are reported. Please visit https://help.hilton.com/s/contactsupport or call (617) 567-6789 so we can address your concerns. We value your feedback and hope to have another chance to deliver a much better experience.

Business reply on Google

Thank you for bringing this matter to our attention. We are truly sorry to hear that your interactions with our team left such a negative impression and that your calls were disconnected. We want every potential guest to experience helpful and polite service from the very first phone call, Natalie. Please reach out to https://help.hilton.com/s/contactsupport or call (617) 567-6789 so we can discuss this further.

Business reply on Google

Hi Jeev, we understand how important timely transportation is for travel schedules, and we regret that the wait times and communication regarding our airport shuttle did not meet your expectations. Please feel free to reach out via https://help.hilton.com/s/contactsupport or call our team at (617) 567-6789 so we can better connect with you about this matter. We hope to provide you with a much more efficient and well-coordinated transit experience in the future.

Business reply on Google

Hi Juan Carlos, we are pleased you chose to dine with us and regret any inconvenience regarding in-room dining information. Our team is committed to delivering a convenient and comfortable guest experience throughout the hotel. Please contact us at https://help.hilton.com/s/contactsupport for further assistance. Thank you.

Business reply on Google

Thank you for sharing your feedback, Diane. We regret the issues you experienced with our shuttle service and staff communication. We take operational concerns seriously and would like the opportunity to review this with you. Please contact us at https://help.hilton.com/s/contactsupport or call (617) 567-6789.

Business reply on Google

Hi Ritchie, we are glad to hear you found our property to be a nice place to stay during the holiday season. However, we apologize for the frustration you’ve experienced with the lost and found follow-up process and the repetitive communication regarding your items. To help expedite this, please contact us at https://help.hilton.com/s/contactsupport. We hope to have the chance to better serve you in the future.

Business reply on Google

Hi Marty - Thank you for sharing your feedback. We’re sorry for the late-night interruption and understand how important uninterrupted rest is during a stay. Your concerns regarding our luggage procedures are noted. Kindly contact us at https://help.hilton.com/s/contactsupportso we can look into this matter further.

Business reply on Google

Hello Lucas, thank you for sharing your experience. We appreciate your kind words about our team and location. However, we're sorry to learn that certain aspects of your visit did not meet your expectations. Please contact https://help.hilton.com/s/contactsupport and (617) 567-6789 for further discussion. We hope to welcome you back to Hilton Garden Inn in the future.

Business reply on Google

Dear Ms. Milde, Thank you for staying at the Hilton Garden Inn Boston Logan and for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. Our shuttle service is normally available 24/7; however, on the night of January 15th, our shuttle driver experienced an unexpected family emergency, which temporarily impacted service. We regret that this disruption caused frustration, especially during late-night travel. While we do not always have a manager on duty overnight, a supervisor was available, and we apologize if you were unable to reach us by phone at that time. We understand how important reliable transportation and communication are, and we are very sorry this fell short of expectations. Thank you again for your feedback, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Raquel Madrid Front Office Manager

Business reply on Google

Hello 許佑嘉, we're sorry to hear about your experience with the shuttle service. We understand how important reliable transportation is. Please know that this issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (617) 567-6789 to provide details about your booking and discuss your experience further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Business reply on Google

Dear Ms. Strindberg, Thank you for taking the time to share your feedback. I want to sincerely apologize for the experience you had during your unexpected stay with us. We understand that a diverted flight and a long journey are already stressful, and I’m truly sorry that your time here added to that frustration rather than providing the rest and comfort you deserved. While I’m glad to hear the room was clean, I regret that noise levels made it difficult for you to get a good night’s sleep. Most importantly, I am very sorry for the way you were treated by our staff. Feeling unwelcome or like a burden is never acceptable, especially given the circumstances that brought you to us. This is not the level of hospitality we aim to provide, and your comments will be addressed with our team so we can do better. Thank you again for your honest feedback and we wish you safe and smooth travels to your final destination. Thank you, Raquel Madrid Front Office Manager

Business reply on Google

Dear Mr. Lilljegren, Thank you for staying with us and for taking the time to share your feedback. Please accept our sincere apologies for the disappointment you experienced during your stay. While the flight cancellation was outside our control, the way the situation was handled by our team did not meet our service standards. I am especially sorry for the lack of clear and respectful communication, the confusion regarding meal vouchers, and the disruption to dinner service during check-in. Most importantly, we regret that our staff did not maintain a polite and empathetic tone during what was clearly a stressful situation. Your comments have been shared with our management team so we can address these concerns and improve our response in similar circumstances. We sincerely apologize for the impact this had on your holiday. Kind regards, Raquel Madrid Front Office Manager

Business reply on Google

It was a pleasure speaking with you today, and I’m glad we were able to identify the cause of the confusion. As discussed, the issue occurred because the payment was completed using Apple Pay, which generated a unique set of last four digits for the card, making it appear as a separate charge. I can confirm that the charge has been fully refunded today. The funds should be returned to your account shortly, depending on your bank’s processing time. Thank you again for bringing this to our attention and for staying with us. We sincerely apologize for the frustration this caused and appreciate your patience while we resolved the matter.

Business reply on Google

We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the lack of hospitality you encountered from our front desk staff. Your feedback is valuable to us, and we will address these issues with our team to ensure this does not happen again in the future. As a valued Diamond member, your satisfaction is very important to us, and we hope you will give us another opportunity to provide you with the exceptional service you deserve. Thank you for bringing this to our attention. Please feel free to reach out to us directly at 617-567-6789.

Business reply on Google

We are truly sorry to hear about your disappointing experience during your stay. We apologize for the inconvenience you faced with the check-in process and the lack of communication regarding your room. Your feedback is valuable, and we will address these issues with our team to ensure it does not happen again. We hope you will give us another chance in the future to provide you with a more pleasant and comfortable stay. Thank you for sharing your concerns with us.

Business reply on Google

Thank you for sharing your feedback. I’m very sorry to hear about both the billing concern and the way it was handled, as well as the condition of your room. This is not the level of service or cleanliness we strive to provide, especially for our valued Diamond members. I’d like the opportunity to look into this further and make it right, please reach out to the hotel and ask for General Manager for Assistant General Manager so we can properly investigate this. Thank you again for your loyalty.

Business reply on Google

We are truly sorry to hear about the delay and inconvenience you experienced with our shuttle service. Your feedback is valuable to us, and we will address this issue with our team to ensure a more efficient and pleasant experience for our guests in the future. We apologize for falling short of your expectations and appreciate your recommendation. Thank you for sharing your concerns with us.

Business reply on Google

Hello J, we appreciate your kind words about Alex at the front desk. However, we're sorry to hear about the issues you encountered during your stay, especially with the room key incident, the interaction with one of our staff members, and housekeeping. It's disappointing to learn that your experience did not meet the standards of hospitality we strive for. Please know that this matter is being looked into. For further assistance, we encourage you to contact https://help.hilton.com/s/contactsupport or (617) 567-6789. We hope to have the opportunity to provide you with a better stay in the future.