Holiday Inn Express & Suites Tampa-I-75 @ Bruce B. Downs by IHG
🏨 Hotels & Travel · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Room was dirty with toenails, food crumbs, and a leaking tub.
Business reply on Google
Dear Stephanie, Thank you for your honest feedback. I apologize for these issues. We work very hard and when we miss the mark, we want to know about it and correct it. A member of our team will be reaching out to you. Wishing you safe & happy travels, George Sandona, GM
Staff member refused water and was allegedly racist towards customer
Overpriced hotel with broken waffle maker and poor breakfast
Customer found roaches in the bathroom during their stay.
Business reply on Google
Dear Rita, Please accept our sincere apology. Our hotel receives ongoing preventative treatment for pests and we are relentless when it comes to cleanliness. As bad as we feel bout the situation, please know that your experience was not typical at our hotel, or a reflection of our brand. Please contact me directly - I would love the opportunity to regain your confidence. Wishing you Safe and Happy Travels, George Sandona, GM
Customer found multiple bugs in their hotel room
Hotel room was dirty, musty, and bed was broken.
Business reply on Google
Dear Shirley, Thank you for your honest feedback. I am sorry to hear that you had a poor experience and that we were unable to accommodate a room change request. Please reach out to me directly at the hotel so that I can better serve you. -George Sandona, General Manager
Family evicted from hotel after staff accused them of vaping
Business reply on Google
Like many high rise hotels our guestroom windows are not meant to open for safety purposes. In fact all of our windows are either riveted or screwed shut. Also, our hotel, like most hotels is 100% nonsmoking. In fact, during check in you signed a document promising not to smoke in the hotel. Unfortunately, you decided to recklessly find a way to unsafely open the window, and you also smoked in the room even though you signed a document agreeing not to do so. As a result your actions we asked you to leave and we have banned you from returning to our hotel.
Staff stole an expensive outfit from the room.
No cleaning service, water issues, and filthy common areas
Business reply on Google
Hi Duane, We are very sorry to hear about this experience, but you may have posted to the wrong location, as we don't find your reservation on our guest list. If you are currently at 8310 Galbraith Road, please dial zero on your phone for immediate service. -George Sandona, General Manager
Rude staff and dirty room with refusal to provide new sheets
Noisy aircon, no restaurant/bar, poor amenities, and bad ice cream
Dirty room, broken safe, and unhelpful staff caused delay.
Business reply on Google
Dear Charlie, Thank you for your honest feedback. Please accept my sincere apology - we certainly missed the mark on more one of the basics, and I would still like to do something to make up foe the experience. Please contact me directly at the hotel at your earliest convenience. -George Sandona, General Manager
Hotel evacuated due to broken sprinkler, staff handled situation poorly
Hotel rooms were dirty and had mold, mildew, and water damage.
Business reply on Google
Dear Jackie, Thank you for your honest feedback. Please accept my sincere apology. I am sorry that we were unable to deliver a satisfying experience and would love the opportunity to serve you in the future. Please contact me directly at the hotel so that I can best serve you at this point. -George Sandona, General Manager
Room had odor, stains, and ceiling leak; dogs barked all night.
AC went out for half a day and staff were unresponsive
Business reply on Google
Dear Tiffany, We are sincerely sorry for the issues you experienced. Please reach out to me at the hotel so that I can better address them. -George Sandona, General Manager
Room was extremely dusty and dirty, requiring customer to clean it.
Business reply on Google
Dear Arata, We are very sorry to hear that you had a bad stay, but we believe you are reviewing the wrong hotel. Our hotel does not collect a $100 deposit on arrival. We care about your satisfaction, however, so if you are sure that this review is for our location, please contact me at the hotel so that I better serve you. Wishing you safe & happier travels, George Sandona, General Manager
Housekeeping never came despite multiple requests; thin walls led to noise issues
Business reply on Google
Dear Charles, Thank you for your candid feedback. We are sincerely sorry for the issues that you encountered and I will be following up with our team to see how the breakdowns occurred. I have reached out to you personally and hope to hear back from you. -George Sandona, General Manager
Hotel lacked accessible rooms and had a long wait for check-in
Hotel room was dirty with hair and smelly rug; staff had an attitude