Holiday Inn Tampa North by IHG

Business reply on Google

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience during your stay. The health, comfort, and safety of our guests are extremely important to us, and we sincerely apologize for the distress and inconvenience you and your wife experienced. Please know that we take reports of this nature very seriously. Our management team has been notified immediately, and we will continue working with professional pest control services to thoroughly inspect and treat the room and surrounding areas as a precaution. This experience does not reflect the standards we strive to provide to our guests. We would appreciate the opportunity to speak with you directly to learn more about your stay and address your concerns appropriately. Thank you again for your feedback, as it helps us improve and ensure a better experience for all future guests.

Business reply on Google

Thank you for your feedback. We take concerns about our service very seriously. We have reviewed your comments but have not identified a recent situation matching this description. The team member at the front desk you may be referring to is a manager, and in some cases, certain requests do require higher-level approval or verification before they can be adjusted. This may have caused a delay or initial misunderstanding, and we apologize for any frustration that created. We would appreciate the opportunity to better understand what occurred so we can address it properly. Please feel free to contact us directly with additional details about your visit. We value all guest feedback and hope to have the opportunity to provide you with a better experience in the future.

Business reply on Google

Thank you for taking the time to share your concerns, and for your 45+ years of loyalty as a Priority Club member. We truly value long-time members and appreciate the opportunity to respond. After carefully reviewing our records, we’re unable to locate a stay under your name at our property, and we did not receive any noise complaints regarding activity in our parking lot on the date in question. Additionally, the police station is located directly across the street from our hotel, so it’s possible there may have been activity in the surrounding area that was unrelated to our property. We’re sorry to hear that your experience did not meet expectations. Please know that providing a comfortable and quiet environment for our guests is very important to us. Regarding the credit card for incidental charges, this is a standard policy at most hotels to cover any potential ancillary expenses during a stay, even when a room is complimentary. If you believe this review may have been intended for a different location, or if you’d like to provide additional details so we can further look into your concerns, we would be more than happy to assist. We appreciate your feedback and wish you safe tr

Business reply on Google

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations. While we’re glad the lobby made a positive first impression, it’s clear that other aspects of your experience fell short, and we take those concerns seriously. We would like to note that our guest rooms, along with the lobby, were renovated approximately three years ago, and our air-conditioning units are newer. That said, we understand that individual room issues can still occur, and we regret that the AC and TV service did not function as expected during your stay. Your comments have been shared with our maintenance and management teams so these matters can be reviewed and addressed. We also apologize for the noise concerns and for any impression that your concerns were not cared for—this is not the experience we want any guest to have. We appreciate honest feedback, as it helps us improve, and we would welcome the opportunity to discuss your stay further if you choose to contact us directly. Thank you again for your review.

Business reply on Google

Thank you for sharing your feedback. We are very concerned by what you’ve described, as it does not reflect the level of professionalism, respect, or hospitality we expect from our team. For security purposes, our doors are locked late at night and guests are asked to present a room key or identification before entry. That said, this process should always be handled calmly and respectfully. Based on your account, we understand your frustration and are troubled by the way this interaction was handled and how quickly the situation escalated. Decisions to remove a guest are not taken lightly, and your experience has been escalated to senior management for review, including staff conduct and adherence to our service and de-escalation standards. We sincerely apologize for the distress this caused and appreciate you bringing it to our attention. If you are open to it, we would welcome the opportunity to discuss this further and work toward a resolution. Please contact us directly at 813-402-2982

Business reply on Google

Thank you for letting us know, and we truly appreciate you taking the time to share this feedback. We’re glad you enjoyed our convenient location near USF and Busch Gardens. We’re also happy to confirm that the hot water and tub issues have now been fully repaired. If anything ever comes up during your stay, please don’t hesitate to let our front desk team know right away — they’re always ready to help and can often resolve issues much more quickly when notified in the moment. We want to ensure you have the most comfortable experience possible. Thank you again for staying with us, and we hope to welcome you back soon.

Business reply on Google

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of hot water. This is certainly not the level of comfort and service we strive to provide, and we understand how frustrating that must have been. We also regret that our parking fee came as a surprise. We do our best to keep all guests informed about any associated costs prior to arrival, and we’ll be reviewing how this information is presented to ensure greater clarity in the future. Your comments have been shared with our maintenance and management teams so we can address the hot water issue promptly and prevent it from recurring. We truly value your feedback and hope you’ll consider giving us another opportunity to provide you with a much-improved experience.

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. While we don’t currently include breakfast with every room rate, our on-site restaurant located in the lobby offers both breakfast and dinner for your convenience. We also understand parking fees can be frustrating, but we do want to note that our parking rates are actually lower than those of many nearby hotels. We strive to provide clean, comfortable accommodations and friendly service at a great value, and we regret that this wasn’t reflected in your experience. We appreciate your comments and hope you’ll consider giving us another opportunity to provide a stay that better meets your expectations.

Business reply on Google

Thank you for your feedback and for staying with us during your trip to Busch Gardens. We’re glad to hear you enjoyed our clean and quiet accommodations and convenient location. Regarding the $50 hold, we understand how that can be frustrating if unexpected. Please know that the hold is released on our end at check-out, but the time it takes to reflect back in your account depends on your bank’s processing times — typically anywhere from 3 to 10 business days. We’ll work on ensuring this policy is clearly communicated at check-in to avoid any confusion in the future. We also wanted to mention that guests who book directly through our hotel often have access to the best available rates and packages, including occasional special offers not found on third-party sites. Thank you again for sharing your experience. We appreciate your comments and hope to have the chance to welcome you back again soon.

Business reply on Google

Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay. This is certainly not the standard we aim to provide. We appreciate you bringing the matter to our attention, and we sincerely apologize for the inconvenience, especially after what should have been a relaxing end to your day. We will be addressing the pest issue immediately with our housekeeping and pest control teams to ensure this does not happen again. We will also follow up with our front desk staff to ensure every guest is met with warmth and professionalism. Your feedback is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.

Business reply on Google

Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to respond. We do have towels available for our guests at the front desk, which is located conveniently next to the pool area. The pool itself is an outdoor amenity, surrounded by trees, and while we do our best to keep it clean throughout the day, it can occasionally gather leaves due to the natural setting. Regarding the smell you mentioned, we understand how important a clean environment is, and we want to note that as an outdoor space in a city setting, there may sometimes be environmental factors beyond our control. However, we continuously work to maintain a pleasant and welcoming atmosphere for all of our guests. We're sorry that your experience didn’t reflect the level of service we strive to provide, and we will certainly follow up with our team to ensure better communication moving forward. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.