Home2 Suites by Hilton Tampa USF Near Busch Gardens
🏨 Hotels & Travel · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Hotel generator failed, no hot water, no communication, refund denied
Business reply on Google
Hello Amee, we're sorry to hear about the challenges you faced during your stay, especially during such a critical time. The issues with the amenities and lack of communication are concerning, and we understand your frustration with the situation. Please know that the matter with the manager is being looked into. As a valued guest, your feedback is important to us, and we encourage you to contact https://help.hilton.com/s/contactsupport and (813) 750-8844 to discuss further. We hope to have the opportunity to welcome you back to Home2 Suites in the future.
Hotel packed belongings and removed them from room without notice
Hotel room had broken AC, sparking outlet, and old uncomfortable beds.
Rooms have mold and smell, hotel is run down and poorly maintained
Staff lied, was rude, and housekeeping was unsanitary
Cockroach found in hotel room during stay
Hotel was dirty, smelled bad, had roaches, and damaged furniture
Business failed to provide security for a guest
Hotel room had multiple non-functioning amenities and stained carpeting.
Business reply on Google
Hi, thank you for your feedback. We are pleased to hear that you enjoyed our breakfast and found the pillows to your liking during your stay. We’re sorry to hear that the room's condition and amenities did not meet your expectations for the price. For further assistance, please contact us at https://help.hilton.com/s/contactsupport. We hope to welcome you back for a much better stay.
Hotel canceled reservation, denying family a room after long travel
Hotel charges for parking and is more expensive than competitors
Business reply on Google
Hello Austin, we're glad you found our rooms clean but we're sorry to hear about the issues you had with the bathroom odor. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We understand your concerns regarding the parking charges, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (813) 750-8844 so we can follow up with you. We look forward to hearing from you.
Hotel charged elderly customer twice for the room
Business reply on Google
Hello Michael, thank you for taking the time to share this feedback. We’re truly sorry for the frustration and concern this situation caused your family, especially during such a stressful time. What you described is certainly not the experience we want for our guests. Please know that our staff is available 24/7 to assist with any billing concerns and to make any necessary corrections. We encourage you to contact the hotel directly at 813-750-8844, and we will gladly review the charges and ensure everything is properly resolved. We appreciate you bringing this to our attention and hope we can make this right for you and your parents.
Hotel room smelled of dog and was dirty; gas smell by pool.
Dirty hotel, hot common areas, and noisy room.
Uncomfortable beds, musty carpet, sticky floors, and poor breakfast experience.
Key card and TV volume issues in hotel room
Business reply on Google
Hi David, we're sorry to hear about your disappointment. We strive to provide excellent service, quality amenities, and a seamless stay for our guests. We'll be sure to address the issues you mentioned with our team. Please reach out to us at https://help.hilton.com/s/contactsupport or (813) 750-8844 so we can follow up with you. We hope to welcome you back for an improved stay.
No hot water in bathroom for entire stay; hotel offered minimal compensation
Business reply on Google
Hello Susan, we're sorry to hear about your experience. Please know that this issue is being looked into. I encourage you to contact https://help.hilton.com/s/contactsupport and (813) 750-8844 to provide more details about your booking and discuss your experience further. We appreciate your feedback and hope to provide you with a better experience in the future at Home2 Suites.
Hotel WiFi did not work and no compensation was offered.
Hotel had non-operating elevator and no internet service
Business reply on Google
Hi Harry, thank you for sharing your detailed feedback with us. We're sorry to hear about the issues you encountered during your stay, especially with the service and amenities. We are looking into these matters to ensure they are addressed. It's great to know you enjoyed the breakfast and found our location convenient. For further assistance, please reach out to https://help.hilton.com/s/contactsupport or call (813) 750-8844. We appreciate your loyalty as an Honors member and hope to provide a better experience on your next visit to Home2 Suites.
Room issues: AC, internet, hot water, and mildew smell