Honest1 Auto Care
🚗 Auto & Repair · Tampa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business overcharged for car repair and tried to take advantage of elderly woman
Business reply on Google
Hi Russel, we’re sorry to hear your experience did not meet expectations. At Honest1, we take customer concerns seriously and would appreciate the opportunity to learn more and make things right. Please give us a call at 813-616-2592 and ask for Kevin, Store Manager
Charged $700 for a simple diagnostic
Business reply on Google
Randy, we’re sorry to hear you were frustrated with your experience. Please give us a call so we can review your invoice together. We appreciate the opportunity to help. – Kevin, Manager
Business charged for diagnostic but did not perform requested service.
Business reply on Google
Junior, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Our goal is always to provide thorough inspections and transparent recommendations based on our Roadworthy Inspection so Drivers can make informed decisions about their vehicles. We understand how frustrating it can be when different shops provide differing opinions, and we appreciate you bringing your concerns to our attention. Your feedback will be reviewed with our team as we continue working to improve communication and Driver experience. – Kevin, Manager
Car broke down repeatedly after repairs, suspecting intentional damage.
Business reply on Google
A. Aurora — I’m sorry for the frustration with your A/C. I’ve reviewed your visits and would appreciate a chance to recheck the system with you and walk through options. Please call me at (813) 616-2592 so we can make this right and keep you Roadworthy®. – Kevin, Manager
High price for new axle and transmission fluid seal
Business reply on Google
Liz — I’m sorry to hear you feel this way. After our inspection, we shared a written estimate for the axle-seal repair related to a mismatched axle and only proceeded once it was approved. We never want anyone to feel taken advantage of—I’m happy to review the invoice line by line and answer any questions. Please call me at (813) 686-6453 so we can talk this through. – Kevin, Manager
Engine failed after service, requiring new engine installation
Business reply on Google
Adam — I’m sorry to hear about your experience. We’ve checked our records and don’t see a visit matching your description, but we want to help sort this out under our Roadworthy® Warranty. Please give me a call at (813) 616-2592 so we can get to the bottom of this. – Kevin, Manager
Battery failed within a year; tire rotation not performed correctly
Business reply on Google
I’m sorry to hear about your experience. We’ve left you a voicemail to discuss this further—your battery is covered under our Roadworthy® Warranty, and we want to make it right. Please give us a call at (813) 616-2592 so we can resolve this for you.– Kevin, Manager 🚗
Auto shop lied about AC service and left system empty
Business reply on Google
Thank you again for bringing this to our attention, Julio. I want to make sure we have all of the details, so please give us a call at (813) 736-8592. – Kevin, South Tampa Manager
Misdiagnosed car issue and attempted to charge for unneeded repairs
Engine light returned after repair; business demanded second diagnostic fee
Car damaged after oil change, engine ran without oil
Auto shop charged triple the quoted price for a headlight bulb.
Unnecessary spark plug replacement and car still not working after $3000.
Staff member Parker is unhelpful and does not complete work on time.
Overcharged for unnecessary repairs on a vehicle
Business reply on Google
Clint, I apologize this was your experience—I think it would be best if we discussed this directly so I can gather some more information as we do not see a record of this visit in our system. Please get in touch if you are interested - my contact details are listed here. Best, Justin Sharp - Manager - (813) 328-3184
Business overcharged for service and provided false information.
Business reply on Google
Addison - We understand high costs for repairs are never a welcomed message to receive and we assure you that the repair estimate was based on the parts costs and our labor/time needed to properly repair the issues. Being that brakes work as a system, partially repairing them has proven to be an unreliable, short-term solution that we do not recommend due to the importance of the entire system working correctly. I'd be happy to further discuss your concerns to identify where the differences in costs/repairs may have been—if you are open to this, please reach out to me directly. Thank you for your feedback, Barry Bennett - Area Manager - (813) 328-3184
Business tried to upsell unnecessary tire replacement
Business reply on Google
Erin, We are pleased you found someone capable of fixing a cut sidewall. Unfortunately, due to the risk of repairing that type of damage instead of replacing it, we had to pass on helping you with your tire issue. We are sincerely sorry we did a poor job at explaining our recommendation and reasoning, and we will take your feedback to the team to improve in this area. Our customers' safety is our #1 priority, and we strive to make our service suggestions with this in mind. We appreciate your feedback! Best, Barry Bennett - Area Manager - (813) 328-3184
Business could not service tire despite prior phone confirmation.
Car not looked at for days, no communication from business.
Business misdiagnosed car issue and overcharged for unnecessary repair