Hospital of the University of Pennsylvania
🩺 Health & Wellness · Philadelphia
total experiences
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Most reported issues
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Experiences
Doctor did not examine patient with chest pains
Business reply on Google
Hi Robert, Thank you for sharing your experience in the HUP Emergency Department. We're sorry to hear that your visit did not go as expected and understand your frustration. Keeping our emergency rooms running smoothly is a top priority for our health system, and feedback like yours is important as we work towards our goal. If you're willing, we'd like to speak with you directly to learn more. Kindly share your information at the link below, and be sure to include "Google Review", your username, and the contents of your review. Once we receive your information, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Conflicting information and lack of resolution regarding financial assistance application
Hospital failed to treat a severe infection in a timely manner
Business reply on Google
Hi Stephanie, Thank you for letting us know about your experience, we take your feedback very seriously. We strive to always offer the best possible care, and learning more about your experience can help us identify ways to improve. If you are willing, we would like to talk with you. Please share your contact information and details about your experience at the link. Include “Google Review” in the comment section, along with the contents of your review, and a member of our team will reach out to you. Thank you. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Rude staff member at pizza counter.
Business reply on Google
Good morning Sha, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Staff singled out visitor for removal while others remained
Business reply on Google
Good afternoon Mark, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Stage 4 cancer patient waited 11 hours in ER with critical lab results
Business reply on Google
Good Morning Summiyah, Thank you for letting us know about your experience, we take your feedback very seriously. We strive to always offer the best possible care, and learning more about your experience can help us identify ways to improve. If you are willing, we would like to talk with you. Please share your contact information and details about your experience at the link. Include “Google Review” in the comment section, along with the contents of your review, and a member of our team will reach out to you. Thank you. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
ER was chaotic, staff dismissive, patient unattended for hours
Business reply on Google
Hi Lea, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Poor communication and uncoordinated care for high-risk pregnancy patient.
Business reply on Google
Hi Brianna, Thank you for sharing your concerns about your experience. Feedback, such as yours, is important to us and we would like to learn more. If you would like us to contact you, please share your information at the link and include “Google Review,” your Google username, and the contents of your review in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Medical history accessed and shared without permission, violating HIPAA rights.
Business reply on Google
Good Morning, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Hospital admission process was horrible
Business reply on Google
Good Morning Dee, Thanks for reaching out and sharing your concerns. We take the feedback of each and every patient that comes to us for care very seriously, and if you are willing, would like to learn more. If you'd like us to contact you directly, please share your information at the link below. Please include “Google Review,” your Google username, and the contents of your review in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Patient waited 10 hours in ER with no treatment for excruciating pain
Business reply on Google
Good Morning Skye, We are terribly sorry to hear you were in pain and are thankful that you reached out and shared your concerns. Your feedback is very important to us and we would like to learn more. If you are willing, share your contact information and details about your experience so that we can better understand your concerns. Please include “Google Review” in the comment section, along with the contents of your review, and a member of our team will reach out to you as soon as possible. Thank you. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Billing department turned off insurance to bill customer directly
Business reply on Google
Good Morning, We take the feedback of all who come to us for care seriously. If you are willing, share your contact information and details about your experience so that we can better understand your concerns. If you want us to contact you directly, please share your information at the link. Please include “Google Review,” your Google username, and the contents of your review in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Hospital discharged patient at 2 AM without transport, then ejected her into cold.
Business reply on Google
Good Evening Missy, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Long wait times for doctor's appointments
Business reply on Google
Hi Steve, Thank you for leaving a review. We take your concerns seriously and would like to learn more about your experience. If you would like someone to contact you directly, please share your information at the link below. Include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Doctor tried to change stable seizure regimen and inactivated prescriptions.
Business reply on Google
Good Morning Nicole, We take the feedback of all who come to us for care seriously. If you are willing, share your contact information and details about your experience so that we can better understand your concerns. If you want us to contact you directly, please share your information at the link. Please include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Hospital rescheduled daughter's surgery three times due to insurance issues
Business reply on Google
Good Morning, Thank you for leaving a review. We’re sorry to hear about your experience and would like to learn more. If you would like someone to contact you directly, please share your information at the link below. Include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Nurse made inappropriate comments and staff were impatient and ignorant.
Business reply on Google
Hi Lina, Thank you for leaving a review. We take your concerns seriously and would like to learn more about your experience. If you would like someone to contact you directly, please share your information at the link below. Include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Emergency department is unorganized, lacks privacy, and has long wait times
Business reply on Google
Hi Ashanti, Thank you for sharing your experience in the HUP Emergency Department. We’re sorry to hear that your wait time was longer than expected and understand your frustration. Reducing wait times for all patients in our emergency departments is a priority for our health system, and feedback like yours is helpful as we work toward our goal. If you’d like us to contact you, please share your information at the form and mention “Google Review” and details from your experience in the comment section. Thank you. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Patient suffered surgical complications and nurse attempted theft
Business reply on Google
Hi Anthony, We take your concerns seriously. If you would like us to reach out to you directly, please provide your information at the link below. Be sure to include “Google Review,” your Google username, and any other details you think are important for us to know in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Long wait times in the ER despite negative scans
Business reply on Google
Hi Jason, Thank you for sharing your experience in the HUP Emergency Department. We’re sorry to hear that your wait time was longer than expected and understand your frustration. Reducing wait times for all patients in our emergency departments is a priority for our health system, and feedback like yours is helpful as we work toward our goal. If you’d like us to contact you, please share your information at the form and mention “Google Review” and details from your experience in the comment section. Thank you. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations