Hotel Zephyr

Business reply on Google

Dear Sarah, Thank you for sharing your candid feedback regarding your recent stay with us. We are pleased that our prime location served you well. However, we're deeply concerned to hear about the cleanliness of your initial room, the odor in the hallways, and the miscommunication surrounding your parking charges. This falls far short of the high standards we strive to maintain for our guests. Please rest assured that our team is following up directly with housekeeping and guest services regarding these room and corridor conditions, as well as reviewing our check-in procedures to ensure accurate billing details are communicated. Regarding your parking billing concern, we invite you to contact our billing department directly at [email protected] so we can review the charges made to your account and assist you further. We hope to regain your confidence and welcome you back for a significantly improved stay. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Hazel, Thank you for your feedback. We are sincerely sorry for the challenges you experienced. This is not the level of service we aim to provide, and please be assured that we are investigating the noise concerns and housekeeping oversights. Thank you for bringing these matters to our attention, and we hope to have the opportunity to change your perceptions in the future. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Juliette, We're sorry your stay left you with this impression. A clean, fresh, and comfortable environment is something we strive to provide for every guest, so it's disappointing to hear we missed the mark during your visit. We appreciate you bringing these concerns to our attention, and we've shared your comments with our team for immediate review. Thank you for your candid feedback, and we wish you safe travels. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Bryce, Thank you for sharing your review with us. It is disappointing that your visit fell short of your expectations. At your earliest convenience, please consider reaching out to us so we may assist you in any way possible. It was a pleasure having you here, and we hope to hear from you soon. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Veo, Thank you for taking the time to share your experience with us. Hotel Zephyr is located in Fisherman’s Wharf, the busiest and most vibrant part of San Francisco. The energy of the neighborhood is one of the reasons many guests choose to stay with us. We also hear your feedback about the hallway odor and the television setup. Our property is pet-friendly, and our team is reviewing these areas to ensure they meet the standards we expect for our guests. For entertainment options, our current system allows guests to connect their own streaming devices, and we understand how built‑in platforms can enhance convenience. Regarding the additional fees, we understand that having questions about charges can be concerning. All rates, taxes, and amenity fees are listed in the booking confirmation, including reservations made through third‑party sites. If you'd like a detailed walkthrough of your folio, our accounting team is available at [email protected] and will be happy to assist. Our team is continually exploring ways to make the environment feel as comfortable as possible. We appreciate you sharing your perspective, and we're following up internally on each point you mentioned

Business reply on Google

Dear Alene, We appreciate you sharing your thoughts regarding your and your daughter's recent overnight stay at our property. It saddens us to hear we did not meet your expectations and that you were dissatisfied with your overall experience. We're very sorry to learn of any issues you encountered navigating to the lobby area from the parking lot, and that you were disappointed that we charge an early check-in fee. Please also accept our apologies for any unfortunate interactions your daughter had with a member of our team who delivered your bags to your room. This is certainly not the level of hospitality we strive to deliver, and we will address your comments internally to ensure this is avoided going forward. We also regret any discrepancy regarding a charge to your card; we encourage you to email our billing department at: [email protected] so we can be of assistance. Your feedback is gratefully received and allows us to continually review guest satisfaction and identify areas where improvements could be made. Thank you for your valuable input. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Yi, We appreciate you sharing your feedback and understand how disappointing this experience was, especially while traveling with your child. The level of comfort and consideration you expected was clearly not reflected in your arrival experience, and we regret that your stay began on such a frustrating note. Your comments regarding the room assignment and service approach have been shared with our leadership team for internal follow-up, as thoughtful accommodations and attentive hospitality should always remain a priority. Guest feedback like yours is important to us, and we’d appreciate the opportunity to learn more about your experience by reaching out to us at [email protected]. Thank you for visiting, and we look forward to connecting with you and to welcoming you back for an even better experience next time. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Cid, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience—what you described is not acceptable and does not reflect the standards we expect at Hotel Zephyr. The condition of the room, including the cleanliness and maintenance concerns you outlined, is especially disappointing to read. This is not the experience we want any guest to have, and I sincerely apologize for the shortcomings during your stay. Please know that your comments have been shared with both our Housekeeping and Engineering teams for immediate review and corrective action. We value your feedback as it helps us improve, and I regret that we did not provide the level of experience you deserved. Sincerely, Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Alexis, Thank you for your feedback. I’m very sorry to hear that your experience did not meet your expectations. Providing genuine, attentive service is very important to us, and your comments are concerning. I have shared this with our team for review. If you’re open to it, please reach out to us at [email protected] so we can connect you directly with our Front Office Manager to follow up. We appreciate you bringing this to our attention and hope to have the opportunity to make this right. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear עמית ק, Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet expectations, especially given the room type you selected and the experience you encountered with our team. I’d like to clarify a few points while also acknowledging where we fell short. The room you booked is one of our larger accommodations, but bed configurations are fixed and outlined at the time of booking. That said, we should have done a better job ensuring the setup met your needs or offering alternatives where possible. The maintenance concerns you mentioned — lighting, fixtures, and the balcony door — are not acceptable standards for our property, and I’ve shared this with our engineering team for immediate review. We are also addressing your comments regarding blackout and sound insulation, as guest comfort is a priority. Regarding parking, our rates are in line with the Fisherman’s Wharf area, though I understand it may feel high. We do aim to be transparent about these fees prior to arrival. What concerns me most is your experience with our team. Waiting an extended period without a clear resolution is not the level of service we expect to provide. While the

Business reply on Google

Dear Mcl Brown, We truly appreciate you sharing your experience. It is good to hear that our location worked well for your stay, though it is very concerning to learn about the condition of the room. The issues you described with odor and cleanliness do not reflect the standards we aim to provide, and your comments have been shared internally for immediate review and attention. Thank you for reaching out, and we hope you will give us another chance to welcome you back to change your lasting impression. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Richard Picone, Thank you for taking the time to share your experience. I’m very sorry for the frustration you went through—this is not the experience we want any of our guests to have, especially after planning your stay in advance. It’s clear that we fell short in a few key areas. While the reservation was booked through a third-party partner, we should have done a better job supporting you on property and helping resolve the situation more efficiently. The delay with the call coordination and the difficulty reaching our team is not acceptable, and I understand how frustrating that must have been, especially with your plans that evening. I also apologize for how the parking situation was handled and for any perception that your concerns were not taken seriously. That is not the level of care we expect from our team. Your feedback has been shared with our leadership team so we can address both the communication breakdown and the service experience. We are actively working on improving how we support guests booked through third parties and ensuring our phone response is consistent and reliable. If you’re open to it, I would appreciate the opportunity to follow up with you dire

Business reply on Google

Dear Cassidy, Thank you for sharing your experience. I am very sorry to hear how unsettling this situation was for you and your group. While rare and unfortunate events can occur in any hotel, we understand how distressing it must have felt to learn about the circumstances surrounding that room, especially with a member of your group who is expecting. Please know that guest safety and cleanliness are always our highest priorities. Whenever any incident occurs in a guestroom, our team follows strict procedures that include removing the room from service and completing a full professional cleaning and sanitation process before it is returned to inventory. That said, I am truly sorry that the experience left you feeling uncomfortable. If a room ever does not feel right to a guest for any reason, our team is always ready to relocate guests immediately, and we would have gladly assisted had we been made aware during your stay. We appreciate you bringing your concerns to our attention. Feedback like this helps us continue to review our processes and ensure we are always acting with the care and sensitivity our guests deserve. I do hope we may have the opportunity to provide you with a be

Business reply on Google

Dear Avi, Thank you for taking the time to share this experience with us. What you've described is extremely concerning, and it is completely understandable that this felt like a violation of privacy and safety. Rest assured, your comments regarding the second room and access to the gaming area are equally appreciated. The details you shared are being taken seriously and will be reviewed internally so the circumstances surrounding this and the follow-up process can be fully examined. We appreciate you bringing these concerns forward and hope you will consider giving us another chance to change your perceptions in the future. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Danielle, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you and your partner had, and we completely understand how upsetting and frustrating this situation has been. The condition you described in the room, including the wall, closet, and bathroom concerns, is absolutely not reflective of the standards expected, and, understandably, this caused a strong reaction. We also apologize for the difficulty you encountered with communication regarding the refund. It is clear that the process with Booking.com and the notes in the system created additional stress, and we regret that reaching the manager or receiving a timely response added to the frustration. Your experience highlights important areas for improvement in both our room maintenance and our communication process with guests. Please know that your feedback is being taken seriously, and the team will prioritize following up with Booking.com to ensure the refund is properly processed. This is not the level of care or service that should ever be experienced, and we deeply regret the stress and inconvenience caused. Thank you again for bringing this to our attention. You

Business reply on Google

Dear David, Thank you for sharing this feedback with us. If you have any lingering concerns, please consider reaching out to us at [email protected] so we may assist you in any way possible. We are here to help, and we hope to hear from you very soon. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco

Business reply on Google

Dear Ari, Thank you for expressing your concerns to us. We sincerely apologize for the unsatisfactory experience you had. Our maintenance team will address the concerns you mentioned. Furthermore, we understand that additional fees were inconvenient, and we want to provide you with clarity as well. In your confirmation, you'll find a detailed listing of all rates, taxes, and amenity fees associated with your stay. Nevertheless, your input is valued, and we hope you'll consider returning for a truly exceptional stay in the future. Warm Regards, Joyce Yun, General Manager Hotel Zephyr San Francisco