Hyatt Place Boston / Seaport District

Hotel room had stains, hairs, and shredded furniture.

Excessive noise from nearby concert venue disturbed guest's stay

Long valet waits and constant WiFi disconnections

Found used needles in couch; meals comped then capped at $200

Loud cleaning staff and thin walls disrupted sleep

Poor quality and variety of breakfast food and coffee.

Room had multiple maintenance issues and poor service for blankets.

Hotel was too noisy and in a bad area

Hotel noise issues severely impacted sleep quality for five nights

Air conditioning could not be turned off; dirty towels in bathroom

Hotel room was too noisy; staff unhelpful and wanted to charge for a move.

Valet service was disorganized, slow, and unprofessional

Hotel location is noisy due to local events and traffic.

Smell of sewage and uncleanliness in the bathroom and room

Uninviting hotel with ugly furniture and unhealthy breakfast options.

Loud neighbors and lost jacket after switching rooms

Room was not cleaned and smelled of old food

App and parking booking did not work; thermostat was faulty

Hotel failed to provide requested room type and did not communicate availability

Room was not cleaned and had bed bugs; breakfast was terrible.