Hyatt Place San Francisco / Downtown
🏨 Hotels & Travel · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Found a nail on the floor, poor quality pillows and sheets, noisy AC and USB port
Business reply on Google
Thank you for taking the time to provide us feedback regarding your stay and I am truly sorry for the challenges with your room. We will speak with our team regarding your experiences so that we can learn from this and make necessary repairs and corrections.
Customer received bug bites and marks from hotel stay
Air conditioning did not work and refund was refused
Business reply on Google
Thank you for taking the time to share your feedback with us. We deeply regret to hear about the issues you encountered during your stay. Please accept our sincerest apologies for not meeting your expectations. Your comments regarding the room conditions have been noted and will be addressed with our team to ensure improvements are made. We work had to provide a high standard of service and it’s clear we fell short in this instance.
Reception staff lacked hospitality
Staff were rude and discriminatory, refusing shelter from rain to event attendees.
Business reply on Google
Thank you for taking the time to provide feedback about your recent stay with us. I sincerely apologize that your experience did not meet expectations. Your comments have been shared with our team, and we will address the concerns you raised to help ensure a better experience moving forward.
Belongings stolen from room; hotel staff unhelpful and dismissive
Hotel room broken into, items stolen, and hotel not taking responsibility
Hotel failed to provide extra bed, empty trash, or offer adequate bar service
Staff member posed as manager and treated customers poorly
Misleading parking charges and rude staff
Hotel room infested with bedbugs causing bites and distress
Hotel had severe bedbug infestation and retaliated against guests.
Customer's necklace stolen from hotel room after cleaning service
Hyatt reneged on a refund agreement for unused reservation days.
Hotel canceled confirmed reservation and offered poor alternatives.
Hotel refused luggage storage and provided rooms with broken AC covers.
Hotel charged 100% at booking, refused refund, then cancelled without refund
Loud noise, missing fridge, lost food, and roaches in the room
No housekeeping, dirty windows, poor soundproofing, and faulty thermostat
AC unit, fridge, and ironing board were broken; amenities missing