Hyatt Regency Boston Harbor

Hotel failed to provide rollaway bed, shuttle, and had dirty room

Unclear costs and unhelpful staff at high price

Hotel gave room away despite advance payment, claiming no-show.

Unfriendly staff and multiple issues with room amenities and restaurant food.

Receptionist was rude and rooms were dirty with bad sheets.

Hidden fee charged at checkout not stated on payment page

Slow shuttle, no upgrades, and high parking fees

Charged twice, held money, and charged for unused shuttle and parking

Unadvertised destination fees were added to the bill

Loud AC forced customer to book another hotel

Hotel failed to process credit card authorization, demanded payment from clients

Hotel charged for promised free breakfast and refused reimbursement.

Customer and colleagues got food poisoning at the hotel

Unexpectedly high parking fee and missing restaurant credit

Hotel lacks amenities, small rooms, and no work desk.

Staff member made racially insensitive comments to a guest.

Poor communication and uncomfortable room during emergency evacuation.

Hotel refused check-in due to age, cash, and national origin discrimination

Hotel lacked amenities, had poor service, and charged high parking fees

Unfriendly staff, cigarette smell in room, and lizard found in room