Hyatt Regency San Francisco

Business reply on Google

We are sorry to hear the elevator wait times continued to affect your visits, and we understand how frustrating it was to have limited access to the lobby using the stairways. We also regret that the noise from both outside the hotel and the lobby made it difficult to enjoy a restful stay. Thank you for taking the time to share your experience. Your comments have been noted and shared with the appropriate team for review. We hope to have the opportunity to welcome you back again in the future. Hyatt Regency San Francisco

Business reply on Google

Dear Arman, Thank you for taking the time to share your feedback. Based on the details provided, it appears your comments may relate to a different property, as the parking facility mentioned is not associated with our location. We were also unable to locate a stay matching the information provided. We regret any difficulties you may have encountered during your travels, and hope that if your trips bring you to San Francisco in the future, you will consider staying with us. It would be our pleasure to welcome you. Hyatt Regency San Francisco

Business reply on Google

We are sorry to hear your stay did not fully meet your expectations. We understand how disappointing it can be when the amenities available during your visit are different from what you anticipated. We appreciate you sharing your perspective regarding how this information is communicated before arrival. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Hyatt Regency San Francisco

Business reply on Google

Dear Angela, We are sorry to hear about the difficulty you encountered upon arrival, particularly while traveling with a family member who requires accessible accommodations. We recognize how frustrating it can be when preferred parking options are unavailable, especially when convenience and accessibility are important considerations. Availability of designated spaces can occasionally be limited due to demand, but we regret the inconvenience this caused and the disappointment it created. Providing a welcoming and accessible experience for all guests remains a priority, and your feedback will be shared with the appropriate teams as we continue evaluating ways to enhance our services. We appreciate your comments and hope to have the opportunity to provide a smoother experience in the future. Hyatt Regency San Francisco

Business reply on Google

Dear Dang, We are sorry to hear about the inconveniences you faced with the amenities and breakfast. It's disappointing when things don't go as expected, especially during what's meant to be a relaxing time. Your feedback about the maintenance issues and the breakfast experience is important, and we'll use it constructively. Your visit doesn't reflect the high standards we aim for, and we’re grateful you let us know. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Hyatt Regency San Francisco

Business reply on Google

Dear Guest, We sincerely regret the disturbance you encountered and understand how frustrating it must have been to have your rest affected in this way. The noise you described is certainly unsettling, and we apologize for the discomfort and inconvenience caused. While availability can sometimes limit immediate relocation options, we recognize that the response provided did not meet your expectations. Please be assured your concerns have been noted and will be reviewed with the appropriate team as we remain committed to improving our facilities and service. We truly hope to have the opportunity to welcome you back for a more comfortable and seamless experience. Hyatt Regency San Francisco

Business reply on Google

Dear Ashley, We are sorry to hear about the disappointment with the delivery of your requested amenities. It's important to us that our guests feel taken care of, and we apologize for the frustration this caused. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Hyatt Regency San Francisco

Business reply on Google

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the difficulty you’ve experienced reaching us and understand how frustrating it can be when trying to confirm details prior to arrival. While response times can occasionally be impacted by call and email volume, this is not the level of accessibility we aim to provide. For immediate assistance, you may reach us directly at Tel: +1 415 788 1234 or Fax: +1 415 398 2567. You may also text us anytime at 415 799 3504, and our team will be happy to assist you. Your feedback has been shared to help improve our communication. We truly appreciate your patience and hope to provide you with a smooth and welcoming experience upon arrival. Hyatt Regency San Francisco

Business reply on Google

Dear Guest, We regret that you had a troubling experience related to credit card security. Protecting our guests’ personal and financial information is extremely important to us, and we take matters like this very seriously. Your feedback has been shared with our management team for immediate review. We truly appreciate you bringing this to our attention, as it helps us reinforce and strengthen our protocols. We hope you will reconsider staying with us in the future and allow us the opportunity to provide a more reassuring and seamless experience. -Hyatt Regency San Francisco

Business reply on Google

Dear Jinwoo, Thank you for sharing your feedback. Please accept our sincere apologies for the lapse in hospitality and the extended wait you experienced. Providing attentive, gracious service is a fundamental expectation, and we regret that we fell short during your visit. Your comments have been noted and will be reviewed with our team to ensure greater attentiveness and professionalism moving forward. We value your patronage and hope you will consider returning so we can deliver the seamless, welcoming experience you deserve. -Hyatt Regency San Francisco

Business reply on Google

Dear Joe, Thank you for evaluating your recent stay with us. We hope you will accept our deepest apologies for the level of service you received from our teams. We understand your disappointment, and your feedback will be reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. -Hyatt Regency San Francisco

Business reply on Google

Dear Mark, We regret the frustration you experienced regarding the additional charges associated with your stay and are sorry that this caused disappointment. Our destination fee is intended to bundle a range of services and experiences that many guests find convenient, and the details are shared in advance to support informed booking decisions. To clarify, certain local attraction benefits include a $2 discount per ticket, up to four tickets per stay, for Aquarium of the Bay purchases made through the Concierge, and a $2 room credit per ticket, up to four, for Exploratorium visits when tickets are presented to the front desk. We understand how confusing this may have felt if expectations differed at the time of use, and we sincerely apologize for the inconvenience. Your feedback has been shared with our leadership team to review how these benefits are communicated and delivered. We appreciate you taking the time to share your perspective and hope you may consider allowing us another opportunity to provide a more positive and transparent experience in the future. -Hyatt Regency San Francisco

Business reply on Google

Dear Shan, We are truly sorry to hear about this unsettling experience, and we understand how concerning it must have felt, especially given the importance of food safety and hygiene. While busy service areas can present challenges, this situation understandably caused discomfort, and we regret the inconvenience it created for you. Please know that proper handling procedures are taken seriously, and your comments will be shared with our leadership for immediate review and reinforcement of standards. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more reassuring and positive experience in the future. -Hyatt Regency San Francisco

Business reply on Google

Dear Harith, We are truly sorry to learn about your disappointment, especially after the time and care you put into planning your stay. We understand how frustrating it can be when expectations around accommodations and arrival arrangements are not met, particularly following travel delays. Please accept our sincere apologies for not fulfilling the room preference you had anticipated. While we make every effort to honor such requests, availability can sometimes be affected by circumstances beyond our immediate control, and we regret the frustration this caused. We also understand your concern regarding the billing experience and appreciate you bringing this to our attention. Your feedback is important and is being reviewed as we continue refining our communication and services. We value the opportunity to improve and hope you will consider allowing us another chance to provide the smooth, comfortable experience you anticipated. -Hyatt Regency San Francisco

Business reply on Google

Dear Jaiganesh, Thank you for sharing your feedback with us. We’re truly sorry to learn about the frustration and discomfort you experienced during your stay, and we understand how upsetting this situation must have been, especially while traveling with family. We are committed to providing every guest with an exceptional stay; therefore, we appreciate you bringing these concerns to our attention. We follow rigorous industry standards regarding cleanliness and pest management, and as a precaution, we will ensure a thorough inspection is conducted. We also regret that your interactions with our team did not reflect the level of courtesy we strive to provide. Your comments have been shared internally as part of our ongoing efforts to improve. Thank you once more, and please accept our apologies. We hope you will give us another chance to provide you with a better experience. -Hyatt Regency San Francisco

Business reply on Google

Dear Anvi, We are genuinely sorry to hear about the difficulties you faced, and we understand how discouraging it must have been to experience multiple disruptions during your stay, particularly with the delayed service for your bags and issues with the toilet. The discomfort you described is far from the level of care we aim to deliver, and we apologize for the inconvenience caused. Your feedback is being shared with our team so we can address these concerns thoroughly and strengthen our service standards. We hope you might consider giving us another chance in the future so we can offer a stay that feels comfortable, attentive, and worthy of your expectations. -Hyatt Regency San Francisco

Business reply on Google

Dear Ben, Thank you for sharing your feedback. We truly value your long-standing loyalty to Hyatt and are sorry to hear about your recent experience. While we understand your frustration, we would like to clarify that due to liability and security policies, we are unable to store luggage for individuals without an active reservation at our property. These guidelines are in place to ensure the safety of all guests and their belongings, and unfortunately, we are not able to make exceptions. We recognize that you were on-site for a conference, and we're genuinely sorry that this policy impacted your experience. Your comments regarding the interaction with our team have been noted, and we hope to have the opportunity to welcome you back for a stay with us in the future and restore your confidence in our hospitality. -Hyatt Regency San Francisco

Business reply on Google

Dear Dirk, Thank you for taking the time to share your feedback. We strive to create an exceptional and memorable stay for each guest, so please accept our apologies that this was not your experience. We understand how disappointing it must have been to arrive after a long journey and face an unexpected change in your accommodations. Although such situations are uncommon, we fully recognize your frustration and sincerely regret the inconvenience caused. Your comments have been shared with the leadership team to ensure better communication and handling in the future. We are truly grateful that you took the time to share this feedback, as it helps us refine our guest experience. We hope you might consider giving us another opportunity to restore your confidence and provide the seamless stay you rightfully expected. -Hyatt Regency San Francisco

Business reply on Google

Dear Molly, We sincerely apologize for the discomfort and concern you experienced during your stay. We understand how important safety and peace of mind are, especially when traveling alone, and we regret that the room assigned did not meet your expectations. We do try to honor all room preferences. However, availability can sometimes limit room options. We appreciate you sharing your experience, as it helps us identify areas where we can better support our guests. Your feedback is taken seriously, and we are committed to enhancing our services to ensure a more comfortable and reassuring experience for everyone. It is our hope that you will consider giving us another opportunity in the future, so we can provide you with the stay you deserve. -Hyatt Regency San Francisco