Imperial Wireless Wholesale Inc
📡 Internet & Cable · Bronx
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business sold a stolen phone and refused to provide assistance
Defective phone screen and refusal to honor warranty terms
The business sold a stolen and locked iPhone to the customer.
The business sells counterfeit electronics to customers.
Customer overcharged for television and undisclosed warranty fees.
Business reply on Google
alot of store are selling used/re-feb tv and other electronics. we are selling new with one year warrenty.
Phone repair resulted in damaged hardware and unauthorized replacement parts.
Business reply on Google
Hi how are you? i am so sorry for the experience you had. please stop by the store we will process the refund. thanks
staff refused to provide a repair estimate or diagnosis
Business reply on Google
Hi, I am so sorry if you felt this way. Store must have refused to the service if we dont have parts in stock or if the phone model we dont have expertise to fix. At imperial wireless we recepect all of our customer and encourgae are customers to have same restpect for the staff. We love our customers and alwasy willing to help but if the situation is not in our hands or beyound understanding we have right to refuse the service. Thanks for your understandig.
unauthorized charges and deceptive pricing practices by the business
Business reply on Google
Hi Michelle.... this is imperial wireless a cell phone store in the Bronx. We are not same comnay as imperial wireless who provides internet. We also getting phone calls about this business about provioding bad service and charging people extra. WE ARE NOT SAME BUSINESS OR PROVIDE ANY INTERNET SERVICE. PLEASE REMOVE THIS REVIEW. THAKS
business failed to price match and sold unnecessary accessories
Business reply on Google
Hi Mr Brown, most of the google phones don't have full lcd screen protector. I have bought a case and screen protector for you. When you will come pick up your case we will change your temper glass. As far as adapter id concern, that would be honest mistake. Please don't charge your phone i do have a correct adapter which will change for you. Please bring the old one with you. Hope you will come to store and i would help you what ever you need and you will change your opinion. Thanks Manager
Customer received refurbished items sold as new products
Business reply on Google
Good Morning. As far as the TV is concern, it is sold as refurbished that is why its says same on TV. The price of TV 219 and its 55inches. AC you bought its brand new have one year warranty with company. If you are not satisfied with your purchase store can process a refund for TV. Thanks
Store sold defective phones with replaced internal parts and refused returns.
Business reply on Google
Good Day. Can you please Visit us and we can resolve any problems that you faced please.
Staff refused warranty service and provided misleading information about coverage terms.
Business reply on Google
We are sorry for the trouble. You have bought a used phone from the store and carry three months warranty if it has any problem with battery or any of the speaker/mic. If you have any problem with any of these things please come back to store we will help you at earliest.
The customer was overcharged by one hundred dollars for a phone.
Business reply on Google
ESTIMADO CLIENTE, EL TELÉFONO QUE HA COMPRADO TIENE MÁS GIGAS Y MÁS RAM QUE ES MÁS QUE EL TELÉFONO QUE TIENE MENOS GIGS Y RAM. USTED ES BIENVENIDO SI DESEA BAJAR A UN TELÉFONO DE GIGS MÁS BAJO QUE SERÁ MÁS BARATO
The business is selling products at significantly inflated prices.
Business reply on Google
Hello , our PS5 price is 799. Visit our Instagram and Facebook pages.
Staff provided poor customer service and ignored the customer.
Business reply on Google
Hey. How are you? Sorry for the inconvenience. Can you please visit us again so that we can serve you with best care?
Store prices differ from online quotes and staff attempted overcharging.
Business reply on Google
Hello. Tanveer. Please let us know what is the problem and how can we fix it for you?
The store advertised a phone that was not actually in stock.
Business reply on Google
Hello Yousef. Sorry for the inconvenience. But we sell products to any of our customer who walks in our store. In your case the product was just sold before your visit. Sorry for the inconvenience again. We hope you will accept it and understand. Thank you.
The business sold a locked phone misrepresented as unlocked.
Business reply on Google
We don’t sell METROPCS. May be you are mistaken with the store up the block.
The business provided faulty iPads and failed to issue a full refund.
Business reply on Google
Please visit our store again. We can sort out your complain. Thank you
The business sold a used phone as a new device.