Izzy's Wireless Phone Fix
📡 Internet & Cable · Bronx
total experiences
replied on google
Most reported issues
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Experiences
Business returned incorrect and damaged laptops instead of original customer devices.
Repair of gaming console delayed for four weeks without resolution
Repair caused screen glitches and damaged the phone camera
The store environment is perceived as dangerous by the customer.
Customer was held against their will by staff after failed repair.
Store failed to repair phone as promised and lacked communication.
Business reply on Google
Hello, Hope your day is going well, we understand the miss communication but we give warrenty after device pick up. instead of wasting time writing a review that we couldnt get a conclusion out of, should have just came in we would have fixed the problems. Thank you
Customer overcharged and sold damaged or incorrect phone accessories.
Business reply on Google
Hey saps, sorry for the incovince, everything we do here is an agreement betwenn us and the customer we have gave you the case you wanted and the amount you wanted to pay and we have agreed with you. We also tell all customers paying in card there will be charged fee, and the correct math is $70 screen for the phone you fixed $15 for the privacy screen protecter and $7 for the case you have chosen which would be $92 plus fees which made the total $95.68. Also, we asked about the phone model for the screen protecter and you specified it for us, we didnt know the phone you had at home, we just gave you as you wanted. Inconclusion you could have came back in and we would help you. Thank you
Device battery performance worsened after repair service
Business reply on Google
hey Randy thank you for reviews on google and please get back to store whenever you have time we will check your ipad and get it fix .. if something was wrong we will take care of it and get done .. thank you again
Unresolved phone repair issues and disrespectful staff behavior.
Business accused of stealing SIM cards and denying cash payments
failed repair and loss of customer SIM card
Phone was reset and data access was lost after repair.
The store charged significantly higher prices than a nearby competitor.
Staff provided inaccurate inventory information regarding phone availability.
Staff denied possession of customer phone and failed to perform repairs
Staff ignored customer and allegedly refused service based on race.
clerk prioritized another customer over the current transaction
Laptop damaged and keys broken during cleaning service
Business replaced original phone parts with fake components and overcharged customer.
Business failed to provide service after taking payment