J's Sound Shop

Business reply on Google

We always encourage customers to contact us directly with any concerns so we can inspect the vehicle and address the issue professionally. If the issue had been brought to our attention, we would have gladly inspected it and rectified it if needed. We prefer to know about any concerns so we have the opportunity to make things right. We appreciate your business and wish you the best with your build moving forward.

Business reply on Google

Thank you for taking the time to share your experience. We understand not every recommendation will align with what a customer initially wants done, but at JS Sound Shop we take pride in doing installations the correct way rather than simply taking a job for the sake of making a sale. When a vehicle comes in with existing aftermarket wiring or previous audio work, our team evaluates the entire system before adding more equipment. In many cases, recommending a rewire is not because the system ‘doesn’t work,’ but because hidden issues, improper installation methods, weak connection points, or aged wiring can create future problems that are difficult to diagnose once additional equipment is added. Our goal is long-term reliability, safety, and performance — not temporary results. We respect that every customer has the right to choose what they are comfortable with, and there was absolutely no obligation to move forward with our recommendation. Just as the customer invested time coming in, our staff also invested time inspecting the vehicle, discussing options, and trying to provide what we believed was the most professional solution for the build requested. At the end of the day, we w

Business reply on Google

Hi Omar, we're sorry to hear you feel this way about your experience. We do want to clarify that before the vehicle was even pulled into the bay or serviced, we made you aware that the rear driver-side speaker was not producing sound. We believed it was important to be transparent about what we found before beginning any work on the front passenger speaker replacement. At no point was any additional issue created during the service. In many cases, existing speaker failures become more noticeable once another speaker is repaired and the audio balance changes. Our intention was simply to be upfront and honest about the condition of the system before proceeding. We take pride in our professionalism and transparency with every customer, and we appreciate your feedback. If you would like, we are still more than willing to inspect the system with you and help point you in the right direction.

Business reply on Google

Our sincere apologies. Are you able to bring the vehicle back so we see what's going on with the defroster.

Business reply on Google

We are truly sorry if you felt that we didn't want your business. Unfortunately we can not get to everyone as soon as they come into our business. Currently we are primarily working on appointment base, we will gladly make you an appointment for the near future if you would like us to work on your vehicle.

Business reply on Google

What exactly did you purchase and get installed?