Jerry Ulm Chrysler Dodge Jeep Ram Service Center
🚗 Auto & Repair · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Car service took too long, key fob broken, and poor communication
Business reply on Google
Saraya, we apologize if your latest service experience with us was less than stellar. We appreciate your detailed feedback and will follow up with our service team. Please send us an email if we can go over these issues with you directly. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Poor customer service and no loaner vehicle provided for recall repair.
Business reply on Google
We're sorry if this has been your service experience with us. We want to look into these issues with our service team but without a full name, we can't find you in our system. Please send us an email if possible. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Long wait times despite appointment, poor service staff engagement.
Business reply on Google
Greg, we're sorry if your visit took longer than expected. We will look into the reasons for any delay and will work towards improving our customer service. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Poor communication and long wait for car service.
Business reply on Google
Melissa, we're sorry if your latest service visit with us was a disappointing one and we take comments like yours seriously. We will review your message with our service team and promise if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Paid for diagnostic that identified already replaced part; overcharged for repair
Business reply on Google
Andres, we're sorry if you're not satisfied with our service recommendations. If we can review them with you directly and answer any questions you might have, please send us an email. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Jeep broke down twice within a week of being serviced
Business reply on Google
Nayeli, we're sorry if you're not thrilled with your purchase. We'd like a chance to review the issues you're experiencing with you directly; please send us an email if possible. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Paid for incomplete service, car disassembled, and missed critical appointments.
Business reply on Google
Alyssa, we can understand your frustration and we apologize if this has been your service experience with us. We will share your detailed comments with our service leaders right away and would always welcome an email from you. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Denied service for an older car after previous quotes.
Business reply on Google
Luis, we’re sorry to hear about your experience and understand your frustration. Please email us with your full details so we can review your situation and address your concerns directly. Sincerely, Silvia, Customer Relations Specialist, [email protected]
Finance representative was rude and condescending, inflated prices
Business reply on Google
Terry, we’re very sorry your experience did not meet expectations. Please email us directly so we can go over the details of your visit and your purchase, answer any questions you may have. Sincerely, Silvia, Customer Relations Specialist, [email protected]
Deceptive sales tactics, hidden fees, and unwanted contact after clear refusal
Business reply on Google
John, we're sorry if your most recent car buying experience with us wasn't what it should've been. We appreciate our detailed review and will share your comments with our team. We will also be sure not to follow up with you per your request but if we could address anything with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Extremely long wait times and poor communication for truck repairs.
Business reply on Google
Without a full name, we can't find you in our system in order to address these concerns. Please send us an email if possible. Sincerely, Silvia, Customer Relations Specialist, [email protected]
Long wait times for vehicle diagnostics after scheduled appointment
Business reply on Google
Matt, we apologize if we've caused you any frustration. We will review your comments with our service team to look into this further. Please send us an email if we can address any of these concerns with you directly. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Dealership failed to service new truck and lied about work performed
Business reply on Google
Chelsea, we're sorry if we've caused you any frustration and we're grateful for your detailed feedback. We're sending your message to our team and would always appreciate an email from you. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Business advertised a lower price online than the actual price
Business reply on Google
Christopher, we're sorry if we didn't meet your expectations. If we can go over our pricing and try to find the right vehicle for you, please send us an email. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Car's safety bags are faulty; business provides no solution
Business reply on Google
Yany, we would like to investigate this matter as soon as possible. Please reach out via email with any further details. Sincerely, Silvia, Customer Relations Specialist, [email protected]
Business sold a lemon vehicle requiring many repairs.
Business reply on Google
John, once more, without a full name, we can't help you with these issues. Please send us an email. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Dealership failed to perform certified pre-owned vehicle inspections
Business reply on Google
Brian, this is upsetting to hear. We'd like a chance to review these issues with you directly; please send us an email if possible. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Car repair delayed over a month; vehicle damaged at dealership
Business reply on Google
Thais, we apologize for any lapse in communication on our end. We know that sometimes parts can take longer than expected to come in and we will follow up with our parts team. Please send us an email if we can answer any remaining questions you might have. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Salesman was rude and unhelpful, causing multiple wasted trips.
Business reply on Google
Heather, we apologize if our customer service wasn't up to our own high standards. We're grateful you've brought this to our attention and will forward your comments to management. Please send us an email if we can address these concerns with you directly. Sincerely, Michelle, Customer Relations Specialist, [email protected]
Long wait to retrieve vehicle after service and for parts
Business reply on Google
Drew, we're sorry if your experience with us was a frustrating one. We will share your comments with our team in order to do better in the future. If you have any remaining questions, please send us an email. Sincerely, Michelle, Customer Relations Specialist, [email protected]