Julia's Auto Repair

Business reply on Google

Dear Linda, Thank you for sharing your feedback. We understand that automotive repairs can be stressful, and we sincerely apologize for the frustration caused by the additional diagnostic time required for your vehicle. Our primary goal is to ensure every vehicle that leaves our shop is safe and fixed correctly. In this specific case, because the vehicle arrived with existing issues from previous workmanship at another facility, our team had to perform additional testing to verify which components were still functioning and which had been compromised. While we understand that extra testing can feel like an added hurdle, skipping these steps often leads to 'parts-darts' and unnecessary costs in the long run. We believe in a 'test, don’t guess' philosophy to ensure we aren't just treating symptoms, but actually solving the root cause of the problem. We appreciate your business and would welcome the chance to discuss this further with you. Please feel free to reach out to us directly if you'd like to talk more about the repair process. Best regards, Elizabeth

Business reply on Google

Your vehicle was in our shop 10 days ago when you believed the AC compressor needed warranty replacement based on another mechanic’s diagnosis. After diagnosing your car - we confirmed the issue was NOT the compressor but the compressor connector which you posted a picture of and know about after discussing this in person including sharing part information so you could possibly change it yourself to save cost. The connector was burned due to oil leaking into it from the oil pressure switch a few inches above it. We made you aware of that leak 5 months ago (Feb 2025) and provided an estimate but you declined and stated you would fix it on your own. Unfortunately, you did not take care of this leak and caused the additional issues. You cannot expect the truck will not have issues with the amount of miles you have and the age of the truck. Like we told you, the connector to the compressor needs to be replaced for the AC to work. The Oil pressure switch needs to be replaced to ensure the leak does not get on top of the connector again. Your expectation is that your warranty and our shop needs to be pay for all repairs and that is very unrealistic and unreasonable. We have been extremel

Business reply on Google

Good evening, please note we did complete a full diagnostic including a battery test and pictures of needed repairs at no charge. This is how we determined your battery needed to be changed and we offered you to drop off a battery. Your vehicle needed an array of repair that your warranty does not cover - struts, control arm, alignment, sensor and filters. We understand it is stressful when these items are not covered by your specific warranty but we tried our best to help including spending 3 hours to diagnose the concerns you shared with us. You only paid for the oil change. We did not charge you for the time spent on the diagnostic as you may understand the technician should be compensated as well. I’m sure you can understand. In this case, we took care of your diagnostic. As stated last week, we will take care of the diagnostic when you proceed with a repair. We wish you all the best and hope you find a shop that fit your needs. Hope you and your family have a nice summer.

Business reply on Google

Hi Douglas, Your Check Engine light is on due to a Catalytic Converter malfunction. We explained this to you when your warranty declined the repair as it is not a covered component on your contract. Both of your wheel bearings were replaced and they are the original parts from Cadillac so if there is an issue with them, we can certainly warranty them. We worked hard on your vehicle so to see a 1 star review is very disappointing for a small family business. We want you to feel comfortable and we are here to assist you with your vehicle, so let us know what we can do for you.

Business reply on Google

Ms. Beltran, we are sorry to hear you feel this way as we are definitely here to take care of you with transparency. Honestly, since the car was in an accident, there were several layers of needed repair that was not completely discovered without a complete tear down. We were trying to keep cost down but as we replaced one part, another was needed and discovered. We understand it is frustrating so we extended a 30% discount on the fan assembly, a $150 gift card and did not charge you for the wheel alignment. We take pride in our work and service but obviously could not make you happy. Please reach out to us so we can assist you further with the fan that has a burned out wire connection. Every repair includes a 12K/12 month warranty - don't hesitate to reach out. We hope you give us an opportunity to turn things around. Hope you can accept our sincere apologies. Hope you have a nice weekend. Thank you!

Business reply on Google

Hello Mr. H, I am truly sorry to read that your overall experience was disappointing. I still remember having a nice conversation with you on Tuesday morning and Thursday afternoon so I hope we can turn things around for you. There was a lot of confusion last week to who we were talking to as someone else called as the customer so I hope this is all correct. I believe you did not know either about the other gentlemen who said he was you until we informed you. The diagnostic took longer than expected due to my technician having a tragic family emergency. The first technician who started the diagnostic for your car on Tuesday had to leave to go to the ICU after he got the call from his family. We asked another technician to check your car and that was one of the reasons why it took until Wednesday afternoon. The other challenge was due to the technician trying to duplicate the list of concerns you shared. We always try to make sure we address everything the customer shares but it is challenging when the issues are not occurring at the repair shop. In this case, we could not detect a malfunction with the back-up camera. Furthermore, this involved additional time to ensure it was in fa

Business reply on Google

Hello Cecily, I’m sorry to hear this but hopefully you can give me the opportunity to explain this. The paperwork we gave you was an estimate for the replacement engine that you would have received if it was not under the manufacturer warranty. That replacement engine would have 26K miles. Your car was recorded to have around 47K miles when we checked it in. We tried our best to take care of you and unfortunately did not explain things correctly as there was a misunderstanding between the estimate report and the diagnostic. The diagnostic report shows the car had noise and squealing in the engine and we informed your warranty. The warranty said this car is still under Jeep because it was an engine mount issue. We will contact you to explain further or you can contact us anytime.

Business reply on Google

Hello Mr. Thompson, I am sorry for your frustration. We don’t want anyone to be disappointed. Please call me when you are free as we have been trying to schedule you to drop off your car but it seems there has been a scheduling conflict. We would like to help you with your car. My phone number at the shop is 713.947.2375. Thank you for your feedback. Best, Elizabeth

Business reply on Google

Anthony, We are sorry the estimate was not what you anticipated but hope you find another shop to fix your car. While we are disappointed we could not fix it, please know we are happy to work with you in the future. We are very sorry it did not work out. Best, Elizabeth