Juvix The Tech Guy
📡 Internet & Cable · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Laptop repair took too long and diagnosis was inconsistent
Scam business cheated customer out of money and lost valuable data
Phone repair not started after long wait, despite prior assurances.
Business reply on Google
Sorry Colin you had a bad experience with us. We will improve on our expected timelines. Thank you for your feedback.
iPad returned dead, damaged, and with unauthorized charges after repair
Phone returned in worse condition after failed repair
Xbox held for 4 months with no repair or communication
Computer not fixed after 4 months, poor communication, charged anyway
Computer repair took 6 weeks with no communication.
Business reply on Google
I'm sorry Nick that you're experience was not pleasant. We take our customers feedback very serious and we will strive to do better next time. Thank you for your honest feedback.
New staff member provided poor customer service and was unhelpful.
Laptop held for 3 weeks with no repair or communication
Repair cost is almost the same as buying a new controller
Business reply on Google
Yes we charge $30 to replace an analog on a PS5 controller. We do quality work and therefore we charge quality prices. If you found somewhere cheaper then we are happy for you. 👍 have a great day.
Computer returned without power cord after long wait and poor communication
Business reply on Google
Hi Carol, we're sorry you had this experience with us. We are not perfect but understand we can always improve. Thank you for your honest feedback.
Laptop repair was not completed after multiple delays and false claims.
Business reply on Google
Dylan we try multiple times to try to help rectify the situation with you, without any success because of your rudeness and stubbornness. There are a good customers and bad customers and you are a bad customer. Please do not visit our store again. The experience of dealing with you was absolutely horrible. We are glad to lose your business. Wish you the best, have a great day.
Business did not diagnose computer as promised, gave conflicting information
Technician damaged phone, lied about replacement parts, and provided poor quality screen
Business reply on Google
Ruby we refunded your money and offered to replace your screen with a know OLED screen, you choose not to come back. According to you we have a "track record of messing up repairs", (even though the overwhelming majority of our reviews would prove you to be a liar), so why did you come to us in the first place? We will always accept accountability for the screen that was used on the initial repair not being and OLED and offered you a refund and an OLED screen. You took the refund but declined the OLED screen and now you want to post a review complaining about someone lying to you. We tried to right the wrong, but you simply did not want to allow it. Mistakes happen, and we as company do not run from or hide our mistakes as a company we try to correct them. You ran from the solution. Have a great day and we would appreciate not having customers like you. Take care :-)
Paid for diagnostic but received no update after two months
Disrespectful staff, long wait, and wrong part ordered for laptop repair
Xbox returned with missing parts, deep scratches, and wet dry marks
Customer made to wait and then turned away without service.
Business reply on Google
Tim you were kicked out of our store because of your rude and ignorant behavior. We would gladly never do business with you. We don't accept that behavior from anyone, customer or not. Have a nice day :-)
Replaced iPhone screen with non-genuine Apple display without disclosure