Key Storage

🧰 Other Services · Portland

No
2

total experiences

100%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NoRefund & ReturnFrom Google Reviews
Jan 13, 2025

Business refused to refund deposit and prorated rent despite notice

Business reply on Google

Jameson, I'm so sorry you didn't take me up on my offers today to meet me at the lot so we could discuss this in person. First, let's clear up your concern about security. As you are aware, the cyclone entry gate, topped with barbed wire, can only be accessed with a digital key pad entry system. Each customer is given a unique code at move in. The code is permanently deleted at move out and can never be assigned again to another customer. Customers can access the gate from 5am to 10 pm, every day of the year. An alarm is connected to a fiber optic cable which runs around the entire perimeter fencing of the property, and is automatically activated at 10pm and deactivated at 5am. The perimeter cyclone fencing is also topped with barbed wire. Our onsite caretaker lives in a house on the property and monitors activity in and around the lot. We are bordered by Port of Portland property on three sides which has 24 hour Securitas mobile security as well as lighting and cameras. We also have cameras with 360 degree views which can be accessed remotely. The neighbors on the north side of the property along the entrance road also have cameras and are very active in monitoring the entrance ro

NoBilling & ChargesFrom Google Reviews
Sep 12, 2022

Charged for two months of storage instead of ten days

Business reply on Google

Hi Cara, This is Carla the owner... it looks like you notified us of moving out the day you moved out. We do require a 30 day notice to move to receive your refundable deposit back. Your contract was signed on 6.1.22, for 220.00 ... Leash would have explained this to you upon signing the contract... We do not do rent less than one month... which I am sure Leash communicated to you. As you can imagine ... everyone has a special request... in turn we do have policies to assist in treating everyone equally. If you requested a phone call from me... my apology. I have look through our notes and phone history I do not see a mention of you wanting me to call you or repeatedly calling. I would like to speak with you … if you are willing please call 503.317.9442