Kingwood Service Center
🚗 Auto & Repair · Kingwood
total experiences
replied on google
Most reported issues
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Experiences
Truck not fully serviced; no communication from business.
Business reply on Google
Thank you for your feedback, we truly appreciate you taking the time to share your experience. We want to sincerely apologize for the lack of communication during your visit. While we were able to complete the oil change, we fell short by not updating you on the status of your check engine concern or offering a clear next step. That day, our shop was handling a higher-than-usual workload, and with a technician unexpectedly out sick, we simply ran out of time. That said, we should have communicated that to you promptly instead of leaving you to follow up on your own. We understand how frustrating that must have been, and we’re glad you were able to get answers elsewhere. Your feedback is important and helps us improve. If you’re ever open to giving us another chance, we would welcome the opportunity to provide you with the level of service and communication you expect.
Vehicle not examined after return visit, wasting customer's time
Business reply on Google
Hello Corrina– we are sorry to hear that you had a bad experience at our shop. We strive to provide our customers with the best service and an excellent experience and are sorry we did not live up to the high standards we have set for ourselves. Again, we apologize.
Oil change service did not last as expected, and mechanic was unhelpful.
Business refused to diagnose car problem, manager was sarcastic.
Business reply on Google
Mr Garcia, I am the manager that talked to you. I am sorry that we had you bring the vehicle in that morning. Unfortunately, we have a technician out with emergency surgery, and he will be out for a few more weeks. I did not want any more cars dropped off, because we were not going to be able to look at any more vehicles until the following week, and we have limited parking. We should have told you to bring the vehicle in the following week.
Worker hit customer's car and refused to exchange information
Business reply on Google
I am sorry you feel that way. I was not angry. It was an accident, and there was not any reason to be angered, and I never expressed any anger while talking to the officer. As far as my customer, I did not hear the conversation that they had.
Unprofessional and rude staff; trashed and disgusting restrooms
Business reply on Google
You may be leaving a review for the wrong shop. We do not have public restrooms on premise. Our customers use the restrooms located in the gas station that shares the property with us. If you are intentionally leaving the review on our profile, we would like an opportunity to discuss the visit with you.
Employee hit customer's car and fled the scene
Business reply on Google
I am sorry that there was an accident. My employee was pulling a completed car up in front of the door like we do all completed repairs when there is a customer waiting. You were following him through the parking lot, and then accelerated to go between him and the front door, and the two of you collided. When you exited the vehicle you replied " what was I supposed to do, hit the brakes ". You could have hit the brakes, or just waited until he had parked, and then went around him. If the customer would have been exiting the front door, you would have hit him. The customer who owned the vehicle attempted to talk to you, exchanged information with you, and stayed on premise until the police arrived. Once again I am sorry that the accident occurred, but speeding through this busy parking lot is never a good idea.
Business performed repairs without customer's consent
Business reply on Google
Thank you for the 5 star review, Christopher! We appreciate you taking the time to leave us a review! Hope to see you again.
Battery replacement took longer due to stock issue and keys misplaced.
Business reply on Google
We're sorry to hear about your recent experience with us. It's our goal to provide the top standard of service, and we appreciate you holding us to that standard. Moving forward, we'll be improving our customer service operations. Please reach out to the shop if you'd like to discuss further.
Long wait for motorcycle inspection
Poor parking lot design increases risk of car damage
Business reply on Google
Chris, I'm sorry you feel the way you do about our parking lot. Unfortunately I have no record of you ever visiting our shop so I don't know how you could get the feeling that if for some reason anything happened to your car while it was here that we wouldn't taken care it. We have been here since 1992 and we have had numerous high end vehicles, lower end vehicles and everything in between. We treat them all the same (as if they were ours). If something happens to a customer's car we take it very serious. If you were actually a customer here you most likely would understand that. Its really disappointing that you would leave a review on a place of business that you've never done business with. Chris I hope at some point you are able to come do business with us and understand how we are. We are extremely blessed with great customers that know without any doubts that not only are their cars important to us but they are as well. Please feel free to give us a call Chris so we can discuss this more with you, but if not that's ok too.
Customer received no guidance after inspection failed for tint.
Business reply on Google
Kish, we apologize for the less than satisfactory experience. We make it our goal to provide exceptional service with a great customer experience. We would not still be in business after 29 years of servicing our community if we treated our customers poorly. We hope you’ll give us a chance in the future to provide you with the quality service we’ve always been known for.
Business refused to provide a quote over the phone.
Business reply on Google
We are truly sorry you feel that way, but we and other shops have to go through our own diagnostics prior to any repairs. Otherwise if the malfunction is not corrected because the prior shop's diagnosis is wrong then we would be right back where we started. I hope you understand and I apologize for any misunderstanding.
Refused service on European car despite ease of repair
Business reply on Google
Gene, we are sorry to hear that you are not happy that we do not work on European vehicles. We did not turn you down, by any means, we just do not service your import. Please let us know if you have additional questions or concerns regarding this. Thank you.
Vehicle not serviced for days despite customer's lack of transport.
Business reply on Google
Hi Glenda, we are sorry about your recent experience and any miscommunication that there could have been. Due to the holiday week and being short a technician, we tried to be transparent as possible when you dropped off your car on Thursday, that we would not be able to start service on it until late Friday. We informed you that you could bring it to a shop nearby to get it done by Saturday but you declined. We tried to be as upfront and helpful as we could. We always strive to go above and beyond for our customers and be as truthful as possible. Please give us a call at (281) 360-7323 and ask for Dan or Dierke, if you would like to further discuss this matter.
AC repair failed after a week; mechanic became confrontational.
Business reply on Google
This person is not a customer of Kingwood Service Center. There is no record of their visit. If this person did actually visit our business I would like to know the details of the visit. We have over a 1000 reviews across the internet and have an extremely high rating. It is hard to believe that if someone had a legitimate bad experience that we would do what ever it takes to correct it. Simba feel free to contact me at [email protected], or Dierke at [email protected]. You may also contact us by phone 281-360-7323.