KT Electronics
💻 Tech Services · San Jose
total experiences
replied on google
Most reported issues
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Experiences
Phone returned in worse condition after paying for a failed repair.
Business reply on Google
We knew you would ask for a refund, that's why we explained our policy very clearly from the beginning. Not because you're Indian, but because you worry so much about paying $50 for the diagnostics. We did not want to take in the job, but you insist. We went above and beyond what we promised, not only we replaced the battery, we also replaced the charging port, and the full housing, to confirm that you have a bad motherboard for your Samsung S21 Ultra. We did this all in one day. The phone was put back together properly. We did our part and got the answer you were looking for, abeit not the positive outcome you hoped. You ask multiple times to get your money back and you're mad because we said no. Making up issues and leaving us false reviews We've been in business 18 years, we've seen it all. You're not a victim.
In-store price higher than online with hostile staff response
Business reply on Google
We politely explained online pricing is not for bargaining in store. You don't do that with Amazon, why would you come to our store and keep asking for a lower price for our online items. We can't work efficiently because people like you interrupt us then get mad when we call you out. If we have to tell you NO 3 to 4 times, you need to take no for an anwer. Loser.
Business failed to repair device and refused to issue a refund.
Staff member exhibited discriminatory behavior and favoritism toward other customers.
Business reply on Google
Liliana Martinez is self employed at BrightBee and Maxim Behavioral Health, I looked it up and it has one star yelp ratings. When you come in during the holidays and act rude, it shows who you really are. If you were are a decent human being, you would not be treated like a broke, loser everywhere you go. Imagine screaming and yelling for no reasons during the holidays. Loser.
failed repairs and refusal to refund diagnostic fees
Business reply on Google
You thanked us numerous time during the process. We have the entire text messages conversation. You only get mad after we told you we can't give you back the diagnostics fee. You requested that we replaced the screen on your phone as part of the diagnostics, we ordered the screen, and installed it, and it turned out to be something else with your motherboard. You did not have to pay for the screen, only the diagnostics, the $50 that we made sure you understand. You raised your voice and disrespect us in front of another customer hoping we pay you to leave. You continue to get louder and louder but we kept our calm and simply said no for the 5th time. The customer shook his head and told us his business deals with bad Indian customers like you also, cheap and disrespectful over something that was agreed upon. He said worse things about Indian people in general that I don't agree with because I do have Indian clients who make up for what you lack. We politely explained to you we take diagnostics very seriously as evident in the numerous photos and text message during the repair process. Your laptop water damaged beyond repairs with corrisions in multiple areas, we sent you photos of
Customer experienced discriminatory treatment and low-ball offer from store staff.
Business reply on Google
Scott is a recent Bachelor graduate magna cum laude San Jose State University. He’s doing his PhD next. He earned his degree and more than qualified to serve anyone who comes into our store. You did not need our service other than wanting to sell something to us. Being your first time here, we can’t exactly welcome you with open arms, and trust has not been established. We just can’t take your word for everything . You started screaming and yelling because you believe your 5 years old PC is worth more than the $300 we offered. Mind you, this is during Thanksgiving holidays. What kind of loser are you? Look into yourself and see why you are self employed with Maxim Behavioral Health, a verified one star company, and you're clearly broke. Our regulars clients are kind and generous. We are above 9/10 rating and 5 stars rounded so you know we treat everyone right. Sometimes we are able to satisfy even the most difficult customers. Sometimes we can’t.
business failed to perform repair and charged for work not done
Staff used derogatory language and yelled at the customer.
Staff attempted extortion and physically assaulted the customer over repair fees.
Business reply on Google
Your review is about you having to pay $25 for the diagnostics you demanded but it is not about the money. It’s about you not respecting policies. You demanded your repairs back immediately when we just received the system that day. There is a 24 hour turn around. We politely ask you to come back after the system is put back together but you refuse to leave, that's when you had a problem. You have no money I understand but please respect us when we say come back when it’s ready. Just leave. please leave. No one assaulted you. Other clients were here during your tantrum and your sister apologized for your behavior. We don’t do free diagnostics because we take diagnostics very seriously. You came to a very experienced shop, our clients are kind, sweet, and successful. You are none of that.
The business offered a significantly lower price than the market value.
Business reply on Google
We sell items at discount so we have to buy them at discount. You would get much more in store credits but you wanted cash. Not to mention many risk factors in buying a used item from a new client walking in from the street. Our time and attention is reserved to serve the 40,000 existing clients we have in our database. Some new clients can be a big distraction to our continuing success.
Store allegedly removed hardware components during a paid inspection service.
Business reply on Google
You speak not one word of English so it was difficult to communicate. We sent you photos and text message to show you how severe the damage is and recommend not fixing it. The water damage shorted multiple parts of the motherboard and even have corrosions as seen on the multiple photos we've sent you. We provided you with 2 options: 1. Trade in for another gaming laptop we have in stock 2. Order and replace the motherboard $860 for parts plus $120 labor, $980 total. We did not recommend this options and offered you to back up your data if you needed it You paid $50 for diagnostics fee and we delivered the results promptly within the same day, answered all your questions, and give you the options available. We did a good job, just not the outcome you wanted.
business changed repair costs and timelines after initial diagnostic fee
Business returned the customer's device with a missing faceplate.
The repair service cost is disproportionately high compared to part value.
Business reply on Google
We charge $99 for Nintendo Switch Lite and $119 for Nintendo Switch and OLED, which covers any charging issues, no fix no pay policy. Sometimes it's the charging circuit and not the charging port, we guarantee the repair at a flat rate pricing to avoid problems. If it's super easy 10 min job like you said, we recommend you do it yourself to save money. You can't afford the repair fee, that's it. Your good person recommended us. It takes a lot for someone to do that.
Technicians failed to repair LED light despite specific instructions provided
Business reply on Google
I don't see your name in our system, you sure it was us? If you pay $60 for a soldering job, and you've provided photo and direction, we're just doing the soldering job according to YOUR instruction. If it doesn't work you have to check the parts that you've provided. If you have problems you can always bring it back, and we're more than happy to take a look. We can fix ANY electronics circuit boards, ANY issues, from AC/boiler units, to industrial machinery and equipments. As stated in many reviews. I don't think you know what you're talking about.
Owner kept customer's original computer and provided a non-functional replacement
Business reply on Google
Our policy is we only hold on to items for up-to 3months, if you come back past 6 months we can not guarantee that. If you want to upgrade, we can still do it, for a small cost. When you are ready, visit us at the new location 7 blocks away: 1191 E. Santa Clara, San Jose, CA
Aftermarket screen replacement caused multiple hardware malfunctions
Business reply on Google
We use genuine Apple parts and our warranty covers any issues related to our work. We replaced the screen for you and if you have issues with Apple Pay that’s clearly not because of the screen. We can offer another solution if you want to have this issue resolved. There’s always a solution if you are willing to understand and compromise
Device returned in worse condition after improper storage and handling
Business reply on Google
Your iPad is in the same condition you brought to us. We put clear tape on the screen because it’s broken and we do not want shattered glass to hurt you or anyone else. We were in the middle of moving to a new location, we didn’t lose your iPad. You received a diagnostics in the time frame promised and we waved the fee. You’re welcome to support another shop that gives you better service. I encourage that.
Business provided incorrect diagnosis and attempted to overcharge for parts.
Business reply on Google
We stand by our diagnostics. The battery you ordered did not work. We already verified the 2 chargers and battery provided. Diagnostics fee applies to the repair costs, if you cancel the repair, there’s a diagnostics fee. Thank you for understanding.
business failed to repair laptop and lost track of customer device