KÜHL Seattle
📡 Internet & Cable · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Order was cancelled without explanation after payment was processed.
Staff followed customer and refused to fold purchased items.
Business reply on Google
Hi Dan, We’re truly sorry to hear about your recent experience. What you described doesn’t reflect the standard of service we strive to uphold, and we understand how frustrating and disappointing that must have felt. Bringing your own bag is absolutely welcomed, especially in Seattle, and it should never affect the quality of your service. We also believe every guest deserves to feel respected and at ease while shopping—whether browsing, checking out, or packing up. We take your feedback seriously and are reviewing this situation with our team to ensure it’s addressed and doesn’t happen again. If you’re open to it, we’d really appreciate the opportunity to learn more about your visit. Please feel free to reach out to us directly at [email protected]. Thank you for taking the time to share this.
Limited inventory and intrusive data collection requirements for purchases.
Staff and security made customers feel uncomfortable by following them.
The store return policy is restrictive and the warranty process is difficult.
The store carries a limited selection of product styles.
Rain jacket failed to provide waterproof protection as advertised.