LA Fitness

Gym closes early, preventing customer entry before stated closing time.

Missing gym equipment and unprofessional staff at the front desk

Customer service hung up immediately when called about membership.

Outdated equipment, poor layout, and roaches in the bathroom

Customer denied free guest pass due to arbitrary proximity policy

Wife denied training with guest pass

Key facilities are closed and an annual fee is charged.

Manager and staff were rude and unhelpful regarding membership questions.

Unacceptable hygiene in sauna and manager's refusal to enforce rules

Front desk employee was rude and unhelpful to a member

Gym charged for classes not taken and created duplicate account.

Custodians are not cleaning and water station is broken

Staff publicly shamed member over towel service misunderstanding.

Gym is too crowded, unclean, with broken machines and disorganized weights

Front desk staff ignore customers upon entry

Locker broken into and money stolen; management unhelpful

Members taking photos in locker room and weights are disorganized

Dirty facilities and poor cleanliness at the gym

Poor facility maintenance and rude staff attitude

Roaches in locker room, closed pool, and dirty, old facilities