La Masa Restaurant Throggs Neck
🍽️ Restaurants · Bronx
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Overcooked empanadas were inedible and crumbled apart
Missing ingredients and dry meat in delivery order
Restaurant sent wrong rice and empanada two days in a row
Excessive salt, high price, and an unexplained 18% service charge
Takeout food was burnt, dry, overcooked, and inedible.
Restaurant added hidden service charge and prompted for additional tip
Long wait time for takeout and horrible tasting food.
Family experienced racial discrimination and extremely long wait times.
Salchipapas were poorly prepared and did not match menu photo.
Portion size too small for the price of the meal
Business reply on Google
You ordered a Bandeja Paisa with Skirt Steak (12oz) for $38. That dish can feed 2 people with our generous portion. But you weren’t satisfied and were given a refund and still got to take the food home. Funny you didn’t mention that!! We value every single customer and we are very grateful for all, but when you take advantage of us you take advantage of all the other customers that do pay a fair price for our product!!! Definitely not going to miss you!!!
Food was cold and server lacked etiquette
Food tasted old and lacked flavor; order was incorrect.
Food was too salty and not authentic.
Food was undercooked and underseasoned compared to another location.
Food and beverages are a pale imitation of another location