La Quinta Inn & Suites by Wyndham Las Vegas Red Rock
🏨 Hotels & Travel · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Customer received multiple bites while staying at the hotel
Staff rude about low volume music; room design is poor.
Business reply on Google
Kriss, we investigate each guest noise complaint to confirm there's an issue and not another guest settling in for the night. We want all our guests to enjoy a positive stay and respectfully ask others to be considerate. We received a few complaints from others and returned to your room to ask you to reduce the music volume. We apologize for disturbing your rest.
Hotel staff made multiple billing errors and did not check out guest
Business reply on Google
We appreciate your feedback and will look into the issues you mentioned in your review, Salwa. We double-check reservation information with guests at check-in and ask them to review their stay details before leaving the desk area and proceeding to the room. We apologize for the subsequent adjustments and will make the process more thorough and accurate. We want our guests' arrivals and departures to be seamless.
Unauthorized charges and unrefunded prepaid day after early eviction
Business reply on Google
Thank you for your feedback, Shaun. We have had time to review your stay and want you to know that we will be making some adjustments to your charges. We do appreciate you admitting to smoking in the room. One of the guests who also happened to be staying in the room had initially denied this. Your original reservation was made for just one adult and no dogs. When we discovered that there were three adults along with the two children, the rate was updated to reflect this. The night auditor agreed to waive the pet fees for the first night; however, when you extended your reservation for more than one night, the pet fees were added. We will be removing those from your charges as well as the extra charge for the fourth person after it was determined that there were just 3 adults in the room. Thank you for understanding the extra fees that are involved when guests smoke in a room as a lot of deep cleaning is required which involves shampooing the carpet, bringing in an ozone machine to help eliminate the smoke smell, removing and replacing all linens, etc. This can also result in the hotel losing revenue as oftentimes the room must be placed on hold until all evidence of smoke has been
AC stopped working in two different rooms
Business reply on Google
Raz, We are glad you like our hotel's location near the Synagogue. I apologize for the A/C issues you encountered. We are servicing those units and replacing some that are irreparable. We are glad you will join us again and would love to deliver the best experience possible for you.
Rude staff, weak WiFi, and rooms smell like smoke
Business reply on Google
Thank you for your feedback, William. We are glad you enjoyed the great location of our hotel off the Las Vegas Strip, and we will have our maintenance staff inspect the room for any smokey odor. We have yet to receive any other reports about an interruption in internet service, but we will check the router in the area of your room. We look forward to seeing you again to enjoy a better visit to our hotel.
Business offers 'rental fish' causing animal cruelty concerns
Business reply on Google
Trevor, Thank you for your concern for our fishy friends. Betta fish are resilient and suffer no ill effects from moving to different rooms. After their sleepovers, they are returned to the front desk, where our knowledgeable staff takes care of them. They are not moved from their permanent home, and their tanks are cleaned once a week as recommended for their care. We hope the fish provide companionship to guests willing to enjoy their company for an evening.
Hotel charged $400 for a lost key and manager did not refund
Business reply on Google
Carol, We provide hard keys to those guests who observe the Sabbath and do not wish to use an electronic key. I am not sure what was preventing your key cards from working, but we advise guests who use hard keys of the importance of keeping careful track of them. We regret its loss resulted in the charge to you for a lock replacement. We hope your future travels are safe and worry-free.
Multiple room malfunctions and fire alarms; manager unconcerned
Business reply on Google
Thank you for taking the time to review your recent stay at our hotel in Red Rock, Andrew. I apologize for the fire alarm as well. We will have our maintenance team address the other issues you mention in your room so they will no longer be a problem for future visits to others. Our management team is sympathetic to inconvenienced guests, and we encourage you to reach out to our hotel staff again.
Noisy, smelly room, no laundry service, and breakfast made customer sick
Business reply on Google
Neil, We are sorry you did not enjoy your recent visit to our hotel in Red Rock. The cleaners that provide the laundry service for our hotel do not offer 24-hour service. However, we do have a guest laundry in the hotel for our visitors. I apologize that the items we served at breakfast disagreed with you. We are always eager to hear any suggestions about what our guests would like to see on the menu. We hope you will return to enjoy a better experience in the future.
Hotel rooms smelled of feces and urine; staff was rude
Business reply on Google
Dog Mom, I apologize for the many room changes to provide you with a comfortable space. We are delighted to be a pet-friendly hotel and do not require a pet fee from our visitors. We welcome our 4-legged friends in every hotel area except the breakfast and pool rooms. We hope you will enjoy safe travels in the future.
Filthy carpet, broken toilet paper holder, weak floor, and unsafe shower
Business reply on Google
We appreciate your feedback, Barbara. Our team is ready and willing to resolve any issues our guests experience during their visit. We are delighted to provide a clean, comfortable room for our visitors and would have been able to move you to a different room if you did not feel safe in the one provided to you. We hope you have better adventures in the future.
Rooms were not ready, smelled of smoke, and had non-working TV
Business reply on Google
Hi Cori, thank you for providing feedback from your recent stay. I'm sorry we weren't able to get you checked in as early as you had hoped; we try to honor all early check-in requests whenever possible. I'm very sorry to hear that you experienced a smoke odor and TV issues in your room! I'm happy to see you have a returning reservation this weekend. We look forward to seeing you then!
Unclean rooms, sticky floors, loud AC, cracked bathtubs, and broken elevator
Business reply on Google
Nathan, please reach out to our General Manager at your earliest convenience. We would like to speak with you directly about your recent stay with us. Thank you and we look forward to making this right for you.