La Quinta Inn & Suites by Wyndham USF (Near Busch Gardens)
🏨 Hotels & Travel · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Hotel staff started noisy work two hours before checkout time
Business reply on Google
Thanks for staying with us and for taking the time to write a review. The team and I work very hard to offer high-quality service to every guest, so We’re very disappointed to hear that this happened, and we are extremely sorry that there was a loud noise on the floor. This was addressed and should never happen again. We hope that we will be able to WOW you next time you are in Tampa.
Unfriendly staff, poor maintenance, and unresolved disturbances
Gym equipment dangerous, internet down, dirty pool, hard pillows, old bread, expired…
Unable to reach front desk to make a noise complaint
Business reply on Google
Thank you for sharing your experiences, and for bringing your concerns to our attention. We're very sorry to hear about these issues. We will be working with our team to make sure they are always available so that this will never happen again. Looking forward to seeing you for nothing less than perfect
Hotel room was dirty and damaged, and early check-in was declined
Business reply on Google
Thank you for choosing the La Quinta Inn USF by Wyndham for your recent stay. We value our guests' opinions and carefully evaluate each message, suggestion, and comment to better understand how we can serve you more effectively. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify areas for improvement. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future as we go through the process of our property improvements already in progress, and will include your concerns
Rude front desk staff and poor water pressure in shower
Business reply on Google
Thank you for choosing the La Quinta Inn USF by Wyndham for your recent stay. We value our guests' opinions and carefully evaluate each message, suggestion, and comment to better understand how we can serve you more effectively. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify areas for improvement. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future as we go through the process of our property improvements already in progress.
Hotel room was extremely dirty with stained carpet, couch, and rust in tub.
Business reply on Google
Thank you for choosing the La Quinta Inn USF by Wyndham for your recent stay. We value our guests' opinions and carefully evaluate each message, suggestion, and comment to better understand how we can serve you more effectively. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify areas for improvement. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future as we go through the process of our property improvements already in progress, and will include your concerns
Bed bug infestation in room and management unresponsive to complaint
Business reply on Google
Your feedback will be shared with our team and be investigated, as we work to correct all concerns.
No staff or security to address loud music and screaming all night
Business reply on Google
On behalf of the team, I would like to offer our sincerest apologies. Our staff here at the La Quinta Inn USF by Wyndham care very much about our guests and wants you to have the most pleasant stay when staying with us. We hope that this issue will not define us. We Have taken action to make sure this never happens again and are working towards our property improvements. We are looking forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards
Rooms had black mold and were in poor condition despite renovation.
Business reply on Google
On behalf of the team, I would like to offer our sincerest apologies. We value the opinions of our guests and evaluate each message, suggestion, and comment to determine how we can further improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback will help us identify opportunities for improvement as we continue our property enhancements. I appreciate you sharing your experience with me, and I look forward to serving you in the future, providing you with nothing less than perfect.
Sopping wet carpet, dirty furniture, clogged shower, fecal matter on toilet
Business reply on Google
Thank you for your recent stay at La Quinta Inns by Wyndham. We truly regret that your stay was less than perfect. We are in the process of our property improvements, which includes all concerns. Hope to serve you again with nothing less than ideal.
Unsanitary hotel room with dirty couches, carpets, and bathroom.
Business reply on Google
Thank you for your recent stay. We want to apologize that your stay was less than perfect. We hope you will allow us to show you that we continuously work hard to ensure each visit meets your expectations and our high standards. We are currently in the process of our property improvements, which will include replacing carpets that are stained and addressing your concerns. We hope to see you for a more enjoyable stay and a positive experience.
Hotel is run down with rust in tub and stained carpets.
Hotel was dirty with sticky surfaces, stained sheets, and a leaking sink.
Business reply on Google
Our sincerest apologies and regret that your stay was less than perfect. Your opinion and satisfaction are critical to us, and we are very sorry we were unable to meet your expectations. We are in the process of our property improvements, which will include your concerns, and it is our goal that all our guests have a clean, comfortable room and a pleasant stay with us. We hope you will stay with us again, as we plan to show you a more positive experience.
Hotel room was filthy, damaged, and had a broken smoke detector.
Business reply on Google
We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future as we are currently in the process of our property improvement.
Filthy, moldy, reeking room with leaking shower and sticky carpet.
Business reply on Google
Thank you for your recent stay at La Quinta Inns & Suites USF by Wyndham. We appreciate you taking the time to inform us of your recent stay. I have shared your comments with our team, very sad to hear that your stay was less than perfect, we are in the process of our property improvements to include your concerns, and we hope to see you again for nothing less than perfect.
Hotel room was dirty, had roaches, and smelled bad.
Business reply on Google
Our sincerest apologies and regret that your stay was less than perfect. Your opinion and satisfaction are critical to us, and we are very sorry we did not meet your expectations, we are extremely sad about the issue you mentioned, this was addressed. Thanks for taking the time to write a review. We will be continuing our property improvements soon, which will include your concerns. It is our goal that all our guests have a clean comfortable room and a pleasant stay with us. We hope you will stay with us again for a more positive experience.
Hotel room and corridor were filthy and smelled bad, causing breathing issues
Business reply on Google
Thank you for sharing your experiences, and for bringing your concerns to our attention, your satisfaction and continued trust are our top priorities. I have shared your review with my team for immediate attention, confirming they are following proper cleaning standards and techniques. We continually try to do our very best for our guests. It is our goal to make sure each guest has a clean comfortable room and an enjoyable stay; therefore, our property improvements are in progress, this will include all areas of concern.
Hotel room was dirty, had bugs, and staff denied access to room.
Business reply on Google
Thank you for choosing the La Quinta Inn by Wyndham for your recent stay. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements as we work towards improving our property. I appreciate you taking the time to share your experience with me and I look forward to serving you in the future.
Hotel is extremely dirty with bugs and misleading advertisements
Business reply on Google
Thank you for choosing the La Quinta Inn USF by Wyndham for your recent stay. We are truly sorry that we did not meet your expectations. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements as we work towards improving our property. I appreciate you taking the time to share your experience with me and I look forward to serving you in the future.