Lena Trattoria
🍽️ Restaurants · Bronx
total experiences
replied on google
Most reported issues
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Experiences
Slow service, ignored by staff, and multiple food quality issues.
Business reply on Google
Hi Stephanie, We appreciate your feedback and want to apologize to you again for the unpleasant experience/shortcomings during your visit. We also would like to thank you for your time, sharing details & feedback so we could continue to improve. We hope that you give us another chance to offer you and your family a proper dining experience that our guests expect & deserve. Sincerely, Lena Trattoria Team
Denied indoor dining due to shoes; no tap pay option.
Restaurant refused brunch service despite website stating availability until 4 PM.
Business reply on Google
Good afternoon, We apologize for the slight miscommunication regarding your past visit. Yes, our website does say that we serve brunch until 4:00pm and there seemed to be a miscommunication amongst our team members. We do apologize for any inconvenience and wanted to make it a point to reach out to you. If you could reconsider and give us the opportunity to serve you and give you a wonderful brunch experience we would love to invite you back to Lena Trattoria. Sincerely, Lena Trattoria Team
Manager ignored and discriminated against customers based on appearance.
Small food portions and drink sizes for a very high price
Long wait for food at Lena Trattoria
Customer and children suffered food poisoning after eating at the restaurant
Business reply on Google
Britanny, First we would like to send well wishes to you & your children, we hope you are feeling well. Lena takes extraordinary measure to ensure we are always serving quality and fresh ingredients in all of our dishes. we apologize for any displeasure you may have experienced during your visit. Our management team will reach out to you as soon as possible in hopes that you share with us some details about your visit. Sincerely, Lena Trattoria Team
Pasta was dry and chicken was burnt; drinks were not good.
Business reply on Google
Hi Daniel, We are sorry for your displeasure during your visit to Lena. We work extremely hard to ensure we are providing the best experience for our guests & we not only encourage feedback but use it to continue improving. We hope that you will reconsider giving us another chance to offer you a proper experience where you richly indulge in some of our other dishes & cocktails we offer at Lena Trattoria. Sincerely, Lena Trattoria Team
Drinks arrived 30 minutes late; had to flag down other servers.
Bland, cold food and poor service at high price
Business reply on Google
Darlene, We are very sorry to hear that you had a poor experience during your past visit. At Lena Trattoria, making our guests feel welcome, providing exemplary service & food is something we pride ourselves on. We would encourage you to contact us and ask to speak to our management team so you can share more details regarding your experience. We would also like for you to reconsider not returning, we want to invite you back & give us a chance to deliver the proper Lena Tarttoria experience. Sincerely, Lena Trattoria Team
Hostess was rude and made a pregnant customer feel uncomfortable
Business reply on Google
Melanie, We are saddened to hear of your displeasure and uncomfortable experience this evening. I can assure you that this is not the standard nor the experience we wish our customers to have upon entering our establishment. We would like to apologize on behalf of the team member who made your feel uncomfortable, we will address that staff member immediately and educate them on how to better communicate with all of our guests whether it is by words or not. We hope that you will reconsider giving us another chance to serve you and offer you/your guests the proper dining & customer experience our clients are accustom to receiving at Lena Trattoria. We also encourage you to contact us and share more details with our management team as well. Again we would like to invite you back to Lena and we hope you will consider it. Sincerely, Lena Trattoria Team
Restaurant overbooked and made party wait excessively for a reserved table
Business reply on Google
Connor, We would first like to take the opportunity to apologize to you as well as your guests for the unpleasant experience this evening. This is not the standard we strive for at Lena Trattoria. We would always encourage you to ask for our management team to better assist you and help you to have a pleasant experience. But we will definitely take a more in depth look to see where we failed in assisting your party and take corrective action immediately. We hope that you consider visiting us again and giving us the chance to properly accommodate you and deliver an amazing dining experience. Sincerely, Lena Trattoria Team
Manager was rude to customer; food and drinks overpriced
Slow service, spoiled food, and high prices
Food took too long to arrive
Business reply on Google
Robert, Thank you for your visit and your honesty. Constructive criticism is something we always take into account and very serious. We hope that you will dine with us again and give us a chance to provide you with an excellent experience. We will address your concerns and correct them immediately. Sincerely, Lean Trattoria Team
Hostess discriminated against customer with disability and race
Business reply on Google
Rose, We are sorry for any inconvenience we may have caused you upon your arrival to our establishment. We do have a dress code that is set in place and we do have a sign located right besides our hostess stand stating our dress code, which is smart casual. It is very disheartening to hear that you feel you were discriminated against, if you truly feel this, we do sincerely apologize but that is the farthest thing from the truth. Our establishment currently and has previously employed a number of amazing individuals spanning from all different cultures, backgrounds and religions as well as the customers we have the privilege of serving, which range from a variety of different background and cultures. We would have encouraged you to ask to speak to a manager so we could have found a reasonable way to accommodate you and your guests. We hope you can understand and reconsider giving us a chance to serve you and let you experience what Lena Trattoria has to offer. Sincerely, Lena Trattoria Team
Food and drink were poorly prepared and lacked flavor.
Business reply on Google
Hi Diana, We would like to take a moment to apologize to you regarding your experience. We take feedback very seriously and continue to try and improve is very important to us as well as our clients. We strive to give our guests an excellent experience every time they dine with us but we unfortunately came up short this time. Again we sincerely apologize and will take your feedback into consideration. I encourage you to contact us regarding your experience so you can provide more insight. We also hope that you consider giving us a second chance and let us give you a proper experience. Sincerely, Lena Trattoria Team
Food lacked flavor and authenticity
Business reply on Google
Hi Valentina, We are displeased to hear that you didn't enjoy your meal but we do take your feedback very seriously. We appreciate you taking the time to share with us what you didn't enjoy and we will make it a point to hone on this constructive criticism and improve. We hope you can return and give us another chance to deliver a delicious meal and experience for you as well as your guests. Sincerely, Lena Trattoria Team
Restaurant gave contradictory information about bar seating availability.
Business reply on Google
Good evening Tobe, We are sorry to hear that you had a bad experience when inquiring about reservations for Valentine's Day at our establishment. I do believe that there might have been a small bit of miscommunication but none the less we do apologize for any inconvenience this may have caused you. Just to clarify, when you did call it is true the restaurant was fully booked and committed for the evening but the bar was open for walk in diners. But to further clarify, we did have certain guests who made reservations and asked to be seated at the bar rather than in our dining room. I hope you can understand but we would like to invite you to come to Lena and have an excellent dining experience. We hope this doesn't discourage you from visiting from our establishment and again we do apologize for any misunderstanding or inconvenience this caused you. Best regards, Lena Trattoria Team
High cost of food and small portions