Life Time
🏋️ Fitness & Gyms · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Facility is cramped and worn, lacking amenities of other locations.
Lack of response and respect towards potential members
Gym amenities and size were disappointing for the price.
Unused stretch package due to unresponsiveness from trainers and management
Missing amenities and poor facilities for the price point.
Business reply on Google
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, particularly regarding the amenities and facilities. Your comments about the steam room, sauna, and locker room conditions are valuable to us, and we will take them into consideration as we strive to improve our services. We appreciate your input and hope to provide a better experience in the future.
Poor quality facilities and amenities compared to other locations
Business reply on Google
Hi Tyler, thank you for sharing your feedback. We regret to hear about your experience and appreciate your insights. Your comments regarding the facilities and pricing are valuable to us, and we will take them into consideration as we strive to improve. We hope to provide a better experience in the future.
Gym facilities are not working as expected
Business reply on Google
Hi Brad, thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding the facilities. We continuously strive to improve and appreciate your input. We encourage you to reach out to us directly for further assistance.
Gym facilities are substandard for the high membership cost.
Business reply on Google
Hi Ainsley, thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your input. We strive to provide a positive environment for all members and will take your comments into consideration as we work to improve our facilities and services. Your insights are valuable to us.
Front desk staff was rude when asked about membership
Business reply on Google
Bryan, we appreciate you taking the time to provide this honest feedback, and regret to hear of this experience. We are dedicated to serving our members and finding appropriate solutions every time. We would love the opportunity to make it right with you. When you get a moment, please contact our team directly with the best way to get in touch with you.
Gym is overcrowded with insufficient equipment and amenities for members
Business reply on Google
Hello, John! We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd love the opportunity to address your concerns directly. Please reach out to our management team so we can work together toward a solution. Thank you for your feedback!
Gym services are declining and extra charges are being added
Business reply on Google
Carlynn, we appreciate you taking the time to provide this honest feedback, and regret to hear of your club experience. We are dedicated to serving our members and finding appropriate solutions every time. We would love the opportunity to make it right with you. When you get a moment, please contact our team directly with the best way to get in touch with you.
High initiation fee for new membership
Business reply on Google
Hi Genghis, we are dedicated to creating an amazing experience for you and would love the opportunity to chat with you further and understand your perspective. When you get a moment, please contact our team directly with the best way to get in touch with you.
Impossible to tour facility due to poor customer service
Business reply on Google
Hi Rebecca, thank you for making us aware of your experience. We're committed to work with you to find a resolution. When you get a moment, please contact our team directly with the best way to get in touch with you.
Gym lacks amenities, hot water, and is overpriced.
Business reply on Google
Dear David, we're sorry to hear about your disappointment. Our goal is to provide an experience that is unparalleled so we can continue to earn your business each month. If you are open to it, I would enjoy the opportunity to speak to you about all of the programming and services available and included with your membership. When you get a moment, please contact our team directly with the best way to get in touch with you.
Customer not allowed to bring outside food into the gym
Business reply on Google
Hi Michael, we're sorry to hear about your recent experience. We understand your frustration and appreciate your feedback regarding our food policy. We strive to create a welcoming environment for all our members and your feedback helps us improve. We'll certainly take your comments into consideration as we continually work to enhance our member experience.
Missing expected amenities like a steam room.
Business reply on Google
Dear Alycia, we're sorry to hear about your disappointment. Our goal is to provide an experience that is unparalleled so we can continue to earn your business each month. If you are open to it, I would enjoy the opportunity to speak to you about all of the programming and services available and included with your membership. When you get a moment, please contact our team directly with the best way to get in touch with you.
Staff is condescending and not attentive
Business reply on Google
Hi David, I would like to apologize for your experience at our club. We would greatly appreciate the opportunity to discuss this further with you to make this right. When you get a moment, please contact our team directly with the best way to get in touch with you.
Gym is small, overcrowded, and expensive with limited hours.
Business reply on Google
Dear Austen, we're sorry to hear about your disappointment. Our goal is to provide an experience that is unparalleled so we can continue to earn your business each month. If you are open to it, I would enjoy the opportunity to speak to you about all of the programming and services available and included with your membership. When you get a moment, please contact our team directly with the best way to get in touch with you.
Club charged extra initiation fee for different location
Business reply on Google
Hi Vicky, we appreciate you reaching out. Price increases deploy at various times of the year based on membership attributes including when a member joined and their current rate. While we always strive to keep these adjustments as small and as infrequent as possible, they are necessary based upon business costs and our investments back into our club. Our priority is to ensure our members are receiving the best experience during each visit. I'd love to continue the conversation with you in person or over the phone to speak specifically about your membership. When you get a moment, please contact our team directly with the best way to get in touch with you.
Pickleball courts are in poor condition and were not repaired
Business reply on Google
Hello, Julie! We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd love the opportunity to address your concerns directly. Please reach out to our management team so we can work together toward a solution. Thank you for your feedback!